SUNNYVALE, Calif.--(BUSINESS WIRE)--Bidgely, a leading energy analytics SaaS provider serving utility customers, today introduced a suite of products that transform utilities’ big data into powerful insights to drive long-term customer engagement and energy savings. The new additions to the HomeBeat™ product line include an updated web and mobile app to track energy use, a low-cost energy monitor device for real-time insights and a tool to help quickly resolve high bill disputes. The new product introductions come as the company gains momentum with recent utility customer wins, such as TXU Energy, London Hydro and the Energy Excelerator project for Hawaiian utilities.
“Bidgely is enabling a new wave of energy analytics and insights that is transforming utilities into trusted energy advisors for their customers,” said Bidgely CEO Abhay Gupta. “With appliance-level disaggregation technology at its core, our new products will help make utilities more competitive, relevant and user-friendly in their customers’ eyes – similar to other modern service providers that dominate the tech space.”
Bidgely is introducing a new HomeBeat Web & Mobile app, HomeBeat Energy Monitor and HomeBeat Agent at DistribuTECH 2015, the largest U.S. utility event covering the industry end-to-end.
HomeBeat Web & Mobile: Many consumers use mobile devices as the primary way to stay connected and do business. Utilities can now delight their customers with Bidgely’s new consumer-friendly HomeBeat Web & Mobile app, which features a redesigned user interface. It has also been re-engineered for faster performance on iOS and Android to enable smart home energy decisions directly from any smart phone or tablet.
HomeBeat Energy Monitor: Utilities can deliver real-time energy insights with Bidgely’s new HomeBeat Energy Monitor. The simple gateway device can be self-installed in the home, saving the hassle and cost of installing multiple plug-level sensors. It syncs with Bidgely’s HomeBeat Web & Mobile platform to provide ten-second home energy data for real-time, appliance-level monitoring. The device is available directly from Bidgely for $35 each in volume, providing the lowest-cost gateway on the market.
HomeBeat Agent: Managing customer satisfaction and high bill disputes remain costly issues for utilities. HomeBeat Agent software arms customer support representatives to quickly resolve high bill disputes with detailed customer energy usage information and month-to-month comparisons. Agents can use this tool to help drive the offline customer online and reduce call center costs.
Commenting on the new HomeBeat Agent offering, Karen Fawcett, director of customer service for London Hydro said, “HomeBeat Agent can help lower our costs affiliated with high bill disputes by decreasing overall call volume, improving call resolution and raising overall customer satisfaction.”
"Bidgely's new software and hardware offerings reflect the innovations that are increasingly helping utilities deepen customer relationships and improve the bottom line," said Pavel Molchanov, Raymond James energy analyst. "2015 is poised to be a notable year for technologies that allow utilities to further leverage their smart grid infrastructure and provide compelling new products and services to customers."
To learn more about the new HomeBeat products designed to increase energy savings and customer satisfaction with utilities, visit: www.bidgely.com/products.
Visit Bidgely at DistribuTECH 2015 (Booth #4431)
Attendees of DistribuTECH 2015, held on February 3-5 in San Diego, Calif., can learn about Bidgely’s leading energy analytics solutions for utilities, including the new HomeBeat products, by visiting the Bidgely booth. Full product demonstrations will be available and technical staff will be on hand to educate visitors about the benefits of Bidgely’s solutions. Bidgely founder and CTO, Vivek Garud, will provide a deep dive into energy analytics during scheduled booth presentations. See Bidgely’s blog at bidgely.com/blog for the latest schedule.
Bidgely is transforming the way customers interact with their energy use. By combining the power of SaaS-based analytics with consumer-friendly web and mobile applications, Bidgely provides personalized and actionable insights that help customers save energy and enable utilities to build enduring customer relationships. The company has over 13 utility customers serving residential customers around the world. For more information, please visit www.bidgely.com or the Bidgely blog at www.bidgely.com/blog.
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