DALLAS--(BUSINESS WIRE)--Samsung Telecommunications America, LLC (Samsung Mobile) has unveiled Samsung 360 Services for Business, an all-inclusive offering that addresses the ongoing technology support, management and service needs of enterprise customers. Samsung 360 Services offers a comprehensive suite of services to enterprise customers encompassing mobility support, enterprise mobility management (EMM) and value added services for deployment, security, applications and device care.
“We’ve listened closely to our customers when they talk about their pain points. They struggle to manage the complexities of BYOD and mixed-device environments,” said Robin Bienfait, Chief Enterprise Innovation Officer for Samsung Electronics. “Through Samsung 360 Services, we can provide ‘one hand to shake’ as a technology collaborator with unmatched global reach, a worldwide network of talent and a drive to innovate that is in the very fabric of Samsung.”
Samsung is piloting 360 Services with multiple Fortune 1000 companies in preparation for a global launch in early 2015. By working with these pilot customers, Samsung is developing a “real world” based approach to solutions that are tailored to businesses across all major industries.
Samsung 360 Services for Business: Solutions Portfolio
Samsung 360 Services includes a portfolio of broad capabilities that can be tailored to meet customers’ unique needs, including essential technical support alongside value-added services for enterprise applications, security, deployment and device care. In support of a mobile first strategy, Samsung 360 Services will initially focus on mobility services and products, but will quickly expand to encompass a broad range of end user devices in the enterprise.
- Technical Support & Service Desk: Tier 3 technical support including regular health checks, Samsung Knox™ license management and container support, EMM license management and EMM platform services. 12 x 5 or 24 x 7 support is available, with customer portal and remote access support.
- Application Support: Enterprise application developer training, development consultation, application migration and file syncing and sharing services.
- Security Support: Services to secure the enterprise with mobile health checks, mobile architecture, security review, mobile security assessment and mobile security policy assessment.
- Deployment Support: Support for Samsung device provisioning, maintenance and upgrades, maintenance release of EMM platforms, migration to new EMM platforms and EMM upgrades.
- Samsung MobileCare™ for Enterprise: Extended repair and warranty for Samsung devices.
Direct, Dedicated Customer Relationships
Samsung 360 Services provides a single point of contact for enterprise customers to help manage and support a range of devices, services and solutions. Businesses will benefit from a direct and dedicated relationship with a trusted team of Samsung enterprise specialists to not only support their immediate technology needs, but also serve as a strategic partner to deliver services and solutions that enhance the user experience for both employees and end customers. Samsung 360 Services will create a new relationship paradigm between business customers and their technology provider.
Open Ecosystem for Greater Integration
As businesses rapidly adopt big data, cloud, social business and mobility, the seamless integration of core technologies becomes essential to creating a more collaborative and agile business. Samsung 360 Services supports an open ecosystem with the flexibility to work across platforms, device types, hardware manufacturers, operating systems and a range of EMM platforms.
Samsung has invested in long-term relationships with leading industry partners to manage all solutions and products within a customer’s infrastructure, creating a more cohesive and integrated environment and seamless user experience. Customers gain value from their existing technology investments and will be able to easily integrate new solutions with full support of BYOD, BYOA and mixed-device environments.
Samsung 360 Services provides a dedicated security practice and a strict set of security standards for partner solutions to help businesses meet their complex and growing compliance requirements.
Delivering on the Promise of Digital Business
Samsung 360 Services unifies Samsung’s industry-leading technology, intellectual property and innovation leadership to bring digital business to life. Samsung helps enterprise customers define their strategy for the future by leveraging R&D capabilities and global resources to innovate alongside customers and create technology solutions that deliver unique competitive advantages.
With a diverse portfolio of enterprise technologies from smartphones to wearables, digital displays and medical diagnostic equipment, Samsung brings expertise across a multitude of products that make up a digital business. Samsung is positioned to connect seemingly disparate elements into a cohesive ecosystem that unlocks new opportunities for customers.
Number One in Enterprise – The Next Step
Enterprise is a top global strategic business priority for Samsung and Samsung 360 Services creates a platform for further growth. In the U.S., Samsung holds a 35% share of volume of smartphones that are purchased by and for business users.* Samsung maintains its commitment to provide enterprise-ready SAFE™ (Samsung For Enterprise) products, services and solutions, and Samsung 360 Services will unite Samsung devices, security, solutions and services into a holistic portfolio of offerings.
Samsung 360 Services is the next step in the evolution of Samsung’s mission to be #1 in enterprise business of product, solution, security and service offerings that have continued to gain strength and momentum over of the last several years. Samsung 360 Services is also a natural extension of Samsung Enterprise Services and complements the security offerings of Samsung Knox, as well as the product and solutions of the Samsung Solutions Exchange.
*Strategy Analytics, August 2014
About Samsung Telecommunications America
Samsung Telecommunications America, LLC, (Samsung Mobile) a Dallas-based subsidiary of Samsung Electronics Co., Ltd., researches, develops and markets wireless handsets, wireless infrastructure and other telecommunications products throughout North America. For more information, please visit www.samsung.com.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com.
© 2014 Samsung Telecommunications America, LLC. Samsung, Knox, Samsung 360 Services and MobileCare are trademarks of Samsung Electronics Co., Ltd. Other company names, product names and marks mentioned herein are the property of their respective owners and may be trademarks or registered trademarks.