CHARLESTON, W. Va.--(BUSINESS WIRE)--Frontier Communications (NASDAQ:FTR) and the Communications Workers of America (CWA) announced today that West Virginia locals have ratified the labor agreement the two parties reached on Aug. 3. The new contract will expire in August 2017.
“With the CWA members’ approval of this contract, Frontier is positioned to continue its growth and investment in West Virginia’s communications infrastructure to provide superior communications services to the residents and businesses of West Virginia,” Frontier Communications President and Chief Operating Officer Dan McCarthy said. “We have made remarkable progress during the past four years through the hard work and dedication of our CWA partners and our CWA-represented work force. This is welcome news, especially as we approach the Labor Day holiday weekend.
“Frontier is a customer-focused company, and our employees fulfill our commitment to deliver customers the best possible communications services and values,” he added. “I want to thank both bargaining teams for their hard work and our employees for ratifying the contract.”
CWA District 2-13 Vice President Ed Mooney said: “CWA understands the critical role Frontier’s employees and our members play in providing West Virginia with communications services. CWA members have a rich history of supporting Mountain State Customers. This agreement allows CWA members to continue this tradition while maintaining great middle class jobs in WV.
The agreement covers about 1,500 West Virginia employees who work in 42 West Virginia counties and serve more than 500,000 residential and business customers. They include customer service technicians, network support technicians, construction technicians, call center representatives and many other employees who support service delivery in the state.
“Frontier is committed to job growth in the Charleston Contact Center. The Charleston Center provides excellent customer service to the customers in West Virginia and quality employment opportunities in the region,” McCarthy said. “The commitment to job growth in the Charleston Center reaffirms Frontier’s commitment in the value of a 100 percent U.S.-based work force.
“Both Frontier and the CWA understand that we are in a highly competitive business, and we want to be able to deliver the best possible customer service and products,” McCarthy said. “The contract provides appropriate management flexibility and rewards our employees with an attractive compensation and benefits package.”
The parties started contract negotiations in June 2013. The contract expired in August 2013. Frontier and the CWA worked on numerous and complex issues during a series of contract extensions.
McCarthy said Frontier and its CWA-represented employees are committed to working efficiently and effectively as they provide customers with leading-edge communications services.
“Frontier has invested more than $500 million in West Virginia, building a robust middle-mile network, dramatically expanding broadband service and improving our voice services to thousands of customers.” McCarthy said. “Together with the employees represented by the CWA and the Frontier management, we look forward to serving the citizens of West Virginia with the best communications products and services that they deserve for their lives and livelihoods.
“The men and women of Frontier understand that they are playing a key role in fostering community and economic growth in the state,” he said. “Our employees represented by the CWA are devoted to their communities and demonstrate their generosity on a daily basis through their volunteerism and personal giving.”
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) offers broadband, voice, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced communications for medium and large businesses in 27 states. Frontier's approximately 13,900 employees are based entirely in the United States. More information is available at www.frontier.com.