SubscriberWise to Comcast: SubscriberWise Technology Will Benefit and Protect Your Customers

MASSILLON, Ohio--()--SubscriberWise, the nation’s largest issuing consumer reporting agency for the communications industry announced today that the risk management solutions provider is encouraging Comcast to leverage its decision management technology following an ABC news story in which a woman was denied service because her SSN was used illegally to obtain service with the national communications operator: http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=9378431#comments.

“I don’t blame Comcast entirely for this failure,” said SubscriberWise president David Howe. “It’s an unfortunate but very real fact that the communications industry is confronted with predatory behavior every day of the week. In this situation, both the woman and Comcast are the victims. But there are proven solutions that will empower operators to identify and respond more effectively to fraud and other predatory behavior. In other words, there are best practices and exceptions processes that - when integrated with SubscriberWise technology – work incredibly well in the call center environment to protect both consumer and operator.”

“SubscriberWise® evolved a highly successful solution that addresses this situation with powerful decision management technology. Among other things the system tracks multiple service requests permanently, including by SSN and address. SubscriberWise technology certainly should be part of Comcast’s account origination and work order process today. As a current Comcast customer myself, I’d certainly sleep better knowing my provider was using this technology,” concluded Howe.

Examples of SubscriberWise technology working to protect consumers around the nation:

About SubscriberWise

SubscriberWise® launched as the first issuing consumer reporting agency exclusively for the cable industry in 2006. In 2009, SubscriberWise and TransUnion announced a joint marketing agreement for the benefit of America’s independent cable operators (http://www.subscriberwise.com/TransUnionJointMarketing.pdf). Today SubscriberWise is a risk management preferred-solutions provider for the National Cable Television Cooperative. SubscriberWise technology has prevented thousands of child identity thefts and uncovered the misuse of personally identifiable information for operators everywhere. SubscriberWise contributions to the telecom industry are in excess of twenty-five million dollars annually.

SubscriberWise is a U.S.A. federally registered trademark.

Contacts

SubscriberWise
David E. Howe, president, 888-596-1119 x137

Release Summary

Comcast denied a woman service after the provider located an unpaid account that was linked to the victim and her SSN. It was determined that the woman's information was used fraudulently.

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Contacts

SubscriberWise
David E. Howe, president, 888-596-1119 x137