MEMPHIS, Tenn.--(BUSINESS WIRE)--American Home Shield, the nation’s leading home warranty company, has earned the 2013 Best in Service Award from HomeWarrantyReviews.com, one of the top home warranty consumer review sites in the United States. The award is based on customer feedback posted to the site, as well as a variety of customer satisfaction metrics, such as claims approval and customer retention rates, and how companies made use of various social media and other online forums to address consumer issues.
“This Best in Service Award is a reflection of the high level of satisfaction among American Home Shield customers who come to our site,” said Krupesh Bhat, Editor in Chief of HomeWarrantyReviews.com.
Last year, American Home Shield responded to more than 3 million service requests from its customers, who use the company’s home warranty plans for professional repair services and to help protect against unexpected repair costs when their major home appliances or systems break down.
“Our customers place over 3 million service requests a year, and our employees work with nearly 10,000 contractors and 45,000 technicians across the country to deliver quality service every step of the way,” said Mark Barry, president of American Home Shield, a business unit of The ServiceMaster Company, one of the world’s largest residential and commercial service networks. “We’re honored to win the award for many reasons, but especially because it’s based on customer feedback and it reflects the great work of a great team.”
Over the past 12-18 months, the company has placed intense focus on improving the customer experience, said Barry, who believes this award is yet another indication that things are moving in the right direction. “We’re looking at end-to-end processes across all parts of our business, and re-working many of them, especially when it helps build a better overall experience for our customers. As we measure performance year-over-year, we’ve seen strong improvement in many key areas. There’s still work to be done, but this award lets us know that our customers recognize the positive steps we’re taking.”
HomeWarrantyReviews.com is an independent website with more than 15,000 consumer reviews; the site was founded in 2006 to help consumers make informed decisions as they consider home warranty coverage. Through its annual awards program, the website recognizes top-rated companies based on consumer ratings and reviews, as well as other customer-satisfaction metrics.
About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. The Memphis-based company operates three customer service centers, employs approximately 1,600 people and has a national contractor network made up of more than 10,000 independent home-service contractors, including more than 45,000 technicians. American Home Shield is a business unit of The ServiceMaster Company, one of the world's largest residential and commercial service networks. The company’s brands include Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.
With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.