Survey: 53% of Office Computer Users Say ‘No Thanks’ To Professional IT Help When Fixing Computer Problems At Work

Nearly One-Third of U.S. Office Computer Users Say Computer Problems are the Top Reason for Decreased Productivity

BOISE, Idaho--()--In an era when the performance of office computers can help achieve success in a fast-paced business world, new research reveals that a majority of office workers with computers (53%) are opting to either fix their own computer problems or ask a co-worker/someone else for help instead of relying on an IT professional/helpdesk.

The nationwide survey (2,144 U.S. adults), conducted online in March 2013 by Harris Interactive on behalf of Crucial.com and in conjunction with the recently launched search for America’s next great office computer superstar (www.crucialsuperstar.com), also revealed that 29% of office computer users cite computer problems (lost files, slowness, crashes, etc.) as the top reason for reduced productivity in the office. Office computer problems trumped co-workers (25%), workload (22%), management (22%) and customers/clients/vendors (15%) when it comes to negatively affecting worker productivity in the office.

“It is interesting that while computers play such a pivotal role in the flow of an office’s workload, many employees are choosing to remedy their computer issues without the assistance of a trained IT professional,” says Roddy McLean, marketing director, Crucial.com. “As the modern office worker is more reliant on the performance of their computer, they have also become more adept at finding a do-it-yourself solution when a computer crisis strikes.”

The survey results come in support of the launch of a national contest that seeks to recognize those everyday office workers who come to the aid of co-workers that have fallen victim to everyday office computer chaos. The contest encourages people to nominate their own unsung office heroes at www.CrucialSuperstar.com for a chance to reward their office superstar with $5,000 cash, a $5,000 BestBuy.com gift certificate for the office, and the title of America’s Official Unofficial Office Computer Go-To Superstar.

In addition, the survey also found that in the office, male computer users (46%) are significantly more likely than female computer users (25%) to fix their own computer problems at work, and young men, aged 18-34, are 61% more likely to do so.

Founded on the concept of making upgrades easy for the everyday computer user, Crucial.com has been serving customers for nearly 15 years, while providing the knowledge and tools needed to select and purchase the right computer memory upgrade. Just go to Crucial.com and run the Crucial® System Scanner tool to find the right memory upgrade options that will improve system performance and extend the life of an existing computer.

Visit www.crucial.com for more information, follow Crucial on Twitter at @CrucialMemory, “LIKE” Crucial at www.facebook.com/CrucialMemory, and subscribe to helpful videos at www.youtube.com/crucialmemory.

Survey Methodology

This survey was conducted online within the United States by Harris Interactive on behalf of Crucial.com from March 14-18, 2013 among 2,144 adults ages 18 and older, among which 1,012 are employed and work in an office with computers. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Will Ostedt at wostedt@ppmgcorp.com.

About Crucial.com

Crucial.com is a leading online retailer specializing in computer memory (RAM) and solid state drives (SSDs), and is operated by a subsidiary of Micron Technology, Inc., one of the world's leading manufacturers of computer memory products. Crucial.com offers more than 250,000 compatible products for nearly every computer system: home and business, old and new, PC and Mac® computers. Utilizing a suite of easy-to-use, free online tools, including the Crucial® System Scanner and the Crucial Memory Advisor™ tool, Crucial.com makes it easy to find a compatible upgrade to improve computer performance and restore system reliability. For more information, visit www.crucial.com.

About Micron

Micron Technology, Inc. is one of the world's leading providers of advanced semiconductor solutions. Through its worldwide operations, Micron manufactures and markets a full range of DRAM, NAND and NOR flash memory, as well as other innovative memory technologies, packaging solutions and semiconductor systems for use in leading-edge computing, consumer, networking, embedded and mobile products. Micron's common stock is traded on the NASDAQ under the MU symbol. To learn more about Micron Technology, Inc., visit www.micron.com.

©2013 Micron Technology, Inc. All rights reserved. Information is subject to change without notice. Crucial, the Crucial logo, and Memory Advisor are trademarks of Micron Technology, Inc. All other brand or product names are trademarks or registered trademarks of their respective holders.

Contacts

The Pollack PR Marketing Group
Will Ostedt/Stefan Pollack
310-556-4443
wostedt@ppmgcorp.com
spollack@ppmgcorp.com

Release Summary

New research from Crucial.com reveals that a majority of office workers with computers (53%) are opting to not use an IT professional to fix their computer problems.

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Contacts

The Pollack PR Marketing Group
Will Ostedt/Stefan Pollack
310-556-4443
wostedt@ppmgcorp.com
spollack@ppmgcorp.com