MINNEAPOLIS--()--HealthPartners is the highest ranked plan in the Minnesota and Wisconsin region in overall member experience, according to the J.D. Power and Associates 2013 U.S. Member Health Plan Study.
“Our organization is focused on making people healthier, making health care more affordable, and creating the best possible experiences for patients and members”
The J.D. Power and Associates study gathers consumer feedback on health plans nationwide every year, with seven commercial health plans ranked in the Minnesota and Wisconsin region. Consumers rate overall member experience based on seven factors: coverage and benefits, provider choice, information and communication, claims processing, statements, customer service and approval process.
“Our organization is focused on making people healthier, making health care more affordable, and creating the best possible experiences for patients and members,” said Mary Brainerd, President and CEO. “It is so exciting for us to know that our efforts are not only being noticed, but standing out – especially when we hear it straight from those we serve.”
HealthPartners scores highest in the region in six of the seven factors. The plan’s overall index score of 731 is 34 points above the regional average.
“Achieving the highest rank in our region is a tremendous honor,” said Scott Aebischer, HealthPartners senior vice president of customer service and product innovation. “It demonstrates the hard work we’re doing to improve health, experience and affordability. We want our members and patients to have an exceptional experience with us, every time.”
The 2013 Member Health Plan Study is based on responses from more than 33,000 members of 136 commercial health plans across 17 regions in the United States.
Founded in 1957, HealthPartners is the largest consumer-governed, non-profit health care organization in the nation. It is dedicated to improving the health of its members, patients and the community. HealthPartners provides a full-range of health plan services including insurance, administration and health and well-being programs. It serves more than 1.4 million medical and dental health plan members nationwide, and is the top-ranked commercial plan in Minnesota. Its Medicare plan has the highest rating (five stars), which only 11 plans in the nation achieved in 2013. Since its combination with Park Nicollet in 2013, its care system includes more than 1,700 physicians; five hospitals; 50 primary care clinics; 21 urgent care locations; and numerous specialty practices in Minnesota and western Wisconsin. In addition, Stillwater Medical Group, part of the HealthPartners family of care, includes 80 physicians serving the St. Croix Valley region. HealthPartners Dental Group has more than 60 dentists and 21 dental clinics. HealthPartners also provides medical education and conducts research through its Institute of Education and Research.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.