IRVINE, Calif.--()--Kofax® plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that a national government agency in Western Europe has selected Kofax for a large scale capture project. The value of the contract to Kofax exceeds $4.8 million.
“Government agencies recognize the value provided by smart process applications, and we see increasing numbers of significant customer transactions in this sector”
The customer, a major social services agency responsible for managing citizen benefits, receives more than two billion documents annually. The Kofax solution will enable the customer to automatically capture images and data from those documents for easy archival and access by employees, increasing processing speeds and reducing the costs and errors associated with what would otherwise be labor intensive efforts.
“Government agencies recognize the value provided by smart process applications, and we see increasing numbers of significant customer transactions in this sector,” said Howard Dratler, executive vice president of Field Operations at Kofax. “Automation increases processing speeds and reduces errors, allowing government agencies to deliver better service to their constituencies at a lower cost.”
Kofax® plc (LSE: KFX) is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile of customer interactions. These begin with an organization’s Systems of Engagement, which generate real time, information intensive communications from customers, and provide a fluid bridge to their Systems of Record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2013 Kofax, plc. “Kofax” is a registered trademark and “First Mile” is a trademark of Kofax, plc.