EDINBURGH, Scotland--(“Critical Capabilities for IT Service Catalog” report published by global industry analyst firm Gartner, Inc.)--Axios Systems, a leading provider of IT Service Management (ITSM) solutions, today announced it has been included in the
“looking to deploy an IT Service Catalog in the next 12 months should use this research to understand how some vendors in this space deliver their toolsets against the documented critical capabilities.”
The report assesses ten IT Service Catalog tools by evaluating the capabilities critical to the successful implementation, support and utilization of IT Service Catalogs for IT I&O organizations, and for business users requesting IT services.
Gartner defines critical capabilities as “attributes that differentiate products in a class in terms of their quality and performance.”i Gartner recommends “that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions,” and that clients “looking to deploy an IT Service Catalog in the next 12 months should use this research to understand how some vendors in this space deliver their toolsets against the documented critical capabilities.”
“We are delighted to be included in this report and believe our evaluation in this report solidifies Axios as one of the leading Service Catalog vendors in the market,” said Tasos Symeonides, CEO of Axios Systems. “The Service Catalog is the IT Service Desk’s primary marketing tool with the business. There is no faster way to show value and prove worth than through a comprehensive and useful Service Catalog. The key to a successful deployment is the ease with which ‘services’ can be designed and made available to business users.”
The Service Catalog contained within the Axios Systems’ assyst ITSM solution was evaluated by Gartner for the Critical Capabilities report. The assyst Service Catalog empowers business users to order and track the services they need. Accessible via desktop, laptop and mobile, the assyst Service Catalog provides a “shop window” for the business – reducing costs by shifting service desk calls to a powerful web interface that allows users to order and track their service requests. For a typical overstretched IT department, a service catalog is a key enabler for the shift from firefighting incidents to innovating for the business. With the assyst Service Catalog, you can do more with less.
“The assyst Service Catalog allowed us to provide an interactive one stop shop for all things IT with full visibility of our IT service provision. With very little training our customers utilize a unique ‘online shopping’ experience and self-service facility, on a fit-for-purpose platform, paving the way for future expansion that is cost effective and sustainable. Our catalog is now driven by the customer for the customer,” said Rose Carson, Service Improvement and Engagement, Fife Council.
Designed for SaaS and on-premise, assyst brings to market the latest in real-time dashboard technology, social IT management, mobility, reporting, and business service support – offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction. assyst also provides integrated functionality to support IT Asset Management (ITAM), governance and standardization within a single, rapidly deployable application.
About Axios Systems
Since 1988 Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios, please visit www.axiossystems.com.