Barnes & Noble Detects Tampering With PIN Pad Devices at Stores

NEW YORK--()--Barnes & Noble (BKS) has detected tampering with PIN pad devices used in 63 of its stores. Upon detecting evidence of tampering, which was limited to one compromised PIN pad in each of the affected stores, Barnes & Noble discontinued use of all PIN pads in its nearly 700 stores nationwide. The company also notified federal law enforcement authorities, and has been supporting a federal government investigation into the matter.

Barnes & Noble has completed an internal investigation that involved the inspection and validation of every PIN pad in every store. The tampering, which affected fewer than 1% of PIN pads in Barnes & Noble stores, was a sophisticated criminal effort to steal credit card information, debit card information, and debit card PIN numbers from customers who swiped their cards through PIN pads when they made purchases. This situation involved only purchases in which a customer swiped a credit or debit card in a store using one of the compromised PIN pads.

The company emphasized that its customer database is secure. Purchases on Barnes & Noble.com, NOOK and NOOK mobile apps were not affected. The member database was also not affected. None of the affected PIN pads was discovered at Barnes & Noble College Bookstores.

Barnes & Noble is continuing to assist federal law enforcement authorities in this matter. In addition, the company is working with banks, payment card brands and issuers to identify accounts that may have been compromised, so banks and issuers can employ enhanced fraud security measures on potentially impacted accounts.

The criminals planted bugs in the tampered PIN pad devices, allowing for the capture of credit card and PIN numbers. Barnes & Noble disconnected all PIN pads from its stores nationwide by close of business September 14, and customers can securely shop with credit cards through the company's cash registers. Barnes & Noble said it is committed to providing customers with a safe shopping environment.

Tampered PIN pads were discovered from stores in the following states: CA, CT, FL, NJ, NY, IL, MA, PA, RI. A complete list of specific stores follows.

                           
Store Address         City         State             Zip
4735 Commons Way         Calabasas         CA             91302
2470 Tuscany Street Suite 101         Corona         CA             92881
2015 Birch Road Suite 700         Chula Vista         CA             91915
313 Corte Madera Town Center         Corte Madera         CA             94925
5604 Bay Street         Emeryville         CA             94608
810 West Valley Parkway         Escondido         CA             92025
1315 E. Gladstone Street         Glendora         CA             91740
5183 Montclair Plaza Lane         Montclair         CA             91763
894 Marsh St Bldg G         San Luis Obispo         CA             93401
2615 Vista Way         Oceanside         CA             92054
72-840 Highway 111 Suite 425         Palm Desert         CA             92260
27460 West Lugonia Ave         Redlands         CA             92374
1150 El Camino Real Space 277         San Bruno         CA             94066
10775 Westview Parkway         San Diego         CA             92126
3600 Stevens Creek Blvd         San Jose         CA             95117
11 West Hillsdale Blvd.         San Mateo         CA             94403
9938 Mission Gorge Road         Santee         CA             92071
40570 Winchester Rd         Temecula         CA             92591
4820 Telephone Road         Ventura         CA             93003
1149 S. Main St.         Walnut Creek         CA             94596
470 Universal Drive North         North Haven         CT             06473
100 Greyrock Place Suite H009         Stamford         CT             06901
60 Isham Road         W. Hartford         CT             06107
18711 NE Biscayne Blvd         Aventura         FL             33180
333 N. Congress Avenue         Boynton Beach         FL             33436
152 Miracle Mile         Coral Gables         FL             33134
1900 W International Spdway         Daytona Beach         FL             32114
2051 N. Federal Highway         Fort Lauderdale         FL             33305
12405 N Kendall Drive         Miami         FL             33186
11380 Legacy Ave         Palm Beach Gardens         FL             33410
14572 SW 5th St Suite 10140         Pembroke Pines         FL             33027
11820 Pines Blvd         Pembroke Pines         FL             33026
5701 Sunset Drive Suite 196         S. Miami         FL             33143
700 Rosemary Ave Unit #104         West Palm Beach         FL             33401
1441 West Webster Avenue         Chicago         IL             60614
1130 North State Street         Chicago         IL             60610
5380 Route 14         Crystal Lake         IL             60014
20600 North Rand Road         Deer Park         IL             60010
728 North Waukegan Road         Deerfield         IL             60015
1630 Sherman Avenue         Evanston         IL             60201
1468 Springhill Mall Blvd         W. Dundee         IL             60118
170 Boylston Street         Chestnut Hill         MA             02467
96 Derby Street Suite 300         Hingham         MA             02043
82 Providence Highway         East Walpole         MA             2032
395 Route 3 East         Clifton         NJ             07014
55 Parsonage Road         Edison         NJ             08837
2134 State Highway 35         Holmdel         NJ             07733
4831 US Hwy 9         Howell         NJ             07731
23-80 Bell Blvd.         Bayside         NY             11360
176-60 Union Turnpike         Fresh Meadows         NY             11366
1542 Northern Blvd         Manhasset         NY             11030
160 E 54th Street (Citicorp)         New York         NY             10022
2289 Broadway         New York         NY             10024
33 East 17th Street (Union Square)         New York         NY             10003
555 Fifth Ave         New York         NY             10017
2245 Richmond Avenue         Staten Island         NY             10314
230 Main St         White Plains         NY             10601
97 Warren Street         New York         NY             10007
100 West Bridge Street         Homestead         PA             15120
800 Settlers Ridge Center Drive         Pittsburgh         PA             15205
1311 West Main Road         Middleton         RI             02842
371 Putnam Pike Suite 330         Smithfield         RI             02917
1350-B Bald Hill Rd         Warwick         RI             02886
 

As a precaution, customers and employees who have swiped their cards at any of the Barnes & Noble stores with affected PIN pads should take the following steps:

Debit Card Users:

  • Change the PIN numbers on their debit cards
  • Review their accounts for unauthorized transactions
  • Notify their banks immediately if they discover any unauthorized purchases or withdrawals

Credit Card Users:

  • Review their statements for any unauthorized transactions
  • Notify their card-issuing banks if they discover any unauthorized purchases or cash advances

For additional information and updates, visit the Barnes & Noble website at www.barnesandnobleinc.com. Customers may also call 1-888-471-7809, between the hours 8:00 AM and 8:00 PM Eastern Standard Time, with questions.

Contacts

Barnes & Noble, Inc.
Mary Ellen Keating, 212-633-3323
Corporate Communications
mkeating@bn.com

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Contacts

Barnes & Noble, Inc.
Mary Ellen Keating, 212-633-3323
Corporate Communications
mkeating@bn.com