TEKsystems Earns Position on Best of Staffing™ List for Client and Consultant Satisfaction

HANOVER, Md.--(BUSINESS WIRE)--TEKsystems®, a leading provider of IT staffing solutions, human capital management expertise and IT services, announced today it earned a position on Inavero’s Best of Staffing™ Client and Best of Staffing™ Talent lists for 2012. The Best of Staffing Awards, presented by CareerBuilder, recognize staffing firms that deliver outstanding levels of service to the clients they serve and the consultants they deploy.

“We are extremely grateful for the honesty and feedback we receive from our clients and consultants on a regular basis. It’s an honor to be considered a true partner to both populations we serve.”

Best of Staffing™ Program

Since its inception, participation in the Best of Staffing™ program has doubled each year. Inavero consistently awards less than one percent of all staffing and recruiting firms with the Best of Staffing™ recognition. Organizations recognized on the Best of Staffing Client list earned the distinction based on more than 176,000 survey responses. Those on the Best of Staffing Talent list were acknowledged by more than 278,000 consultant responses for having exceptional staffing services.

The Criteria

In order to earn a spot on the list, staffing and recruiting firms are required to survey both clients and consultants who recently worked with or were placed on assignment for a recent, consecutive three month period. For the Client list, staffing firms needed a minimum response rate of 20% or 500 responses to ensure the score’s validity. Similarly, to make the Talent list, participating firms had to receive a response rate of at least 20% or 1,000 consultant responses.

The Net Promoter Score® was used as the basis for scoring client and talent satisfaction levels. Staffing firms named to the Best of Staffing Client list were required to attain a 55% Net Promoter Score®, compared to an industry average of 33%. Those named to the Best of Staffing Talent list needed to achieve a 50% Net Promoter Score® compared to an industry average of 28%.

Client and Consultant Experience

Winners of the Best of Staffing awards operate in ways that set them apart. Clients gave high marks for firms that possess extensive industry and business knowledge, are responsive and demonstrate a strong ability to partner with client stakeholders. Consultants gave winning firms high scores for providing consistent communication, being honest and possessing a sense of urgency when addressing consultant needs.

“There are thousands of staffing firms out there. But few staffing partners take the time to understand and deliver on all aspects of client and consultant needs. Being recognized for this high distinction speaks to the value we bring to our clients and consultants and how our strategic approach marries the skills, personalities and goals of our consultants with the business, technical and soft skill requirements of our clients,” says TEKsystems Director Rachel Russell. “We are extremely grateful for the honesty and feedback we receive from our clients and consultants on a regular basis. It’s an honor to be considered a true partner to both populations we serve.”

Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero or the Net Promoter Score, visit www.inavero.com and www.netpromoter.com. To learn more about TEKsystems visit www.teksystems.com.

About TEKsystems:

TEKsystems® is a leading provider of IT staffing solutions, human capital management expertise and IT services. Combining a proven track record of superior performance, a quality-focused approach to service delivery and the highest-caliber technical professionals in the market, TEKsystems helps our clients successfully plan, build and run their critical technology initiatives. With more than 25 years of experience, we annually deploy 70,000 technical professionals from 100 locations throughout North America, Europe and Asia.

About Inavero, Inc.

Inavero designs and manages satisfaction surveys for a global list of staffing and recruiting firms in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 500,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner.

For more information contact Inavero at [phone] or email [e-mail]. www.inavero.com | www.bestofstaffing.com.

® Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld