New InterCall® Webcasting Platform Gives Organizations Better Options for Reaching Key Audiences

CHICAGO--(BUSINESS WIRE)--InterCall^®, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, today announced a new release of its webcasting platform, InterCall Webcast Studio. The platform has improved self-service, micro-site, mobile and multicasting capabilities, and gives companies multiple ways to connect with their targeted audiences for greater impact and business results.

“It gives organizations a powerful platform for communicating with their stakeholders.”

Event planners, corporate communications teams, trainers, marketers and other users can now create and manage their own webcasts with much greater flexibility, control and speed than ever before. The new platform has a simple, easy-to-use reservation process and tight integration with InterCall Virtual Environments for cross-utilization.

“InterCall Webcast Studio is built to handle thousands of participants at once,” said Mike Nessler, Executive Vice President of Event Services at InterCall. “It gives organizations a powerful platform for communicating with their stakeholders.”

InterCall’s technology makes it easy for mid-size to large enterprises to create and broadcast impactful, rich media presentations on the web and connect with more people around the globe. The platform is an ideal solution for organizations that need to broadcast their messages to the widest audience possible for events such as investor relations calls, press conferences and other high-impact events. Webcasts can be broadcast live or archived for later playback, and can include basic desktop or high-end video.

“We have used InterCall Webcast Studio services to communicate to our members, industry stakeholders and the media, and the experiences have been impactful,” said Liz Kay, Board Member, Healthcare Businesswomen’s Association. “InterCall provides leading-edge capabilities, and we look forward to our continued relationship.”

InterCall Webcast Studio automatically detects available bandwidth and switches to audio-only streams if video runs too slowly. Participants enjoy a better experience as a result. In addition, content can easily be reused in a Virtual Event with a single click.

Additional platform benefits include:

Ability to handle internal and external audiences simultaneously with ease
Native mobile application, which makes webcasts accessible from mobile devices
Enhanced multicasting capabilities, leveraging Adobe’s Peer-to-Peer Application-Assisted Multicasting technology
Detailed analytics around attendees and their behaviors
Expanded global services team and dedicated support

The new release of the InterCall Webcast Studio is now available. For a complete list of platform features, visit www.intercall.com/services/streaming/.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conferencing and collaboration services provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.