FREMONT, Calif.--(BUSINESS WIRE)--Penguin Computing, experts in high performance computing (HPC) solutions, today announces a new global 24x7 on-site support program. The company has partnered with information technology solutions company Unisys to enhance the technical support available to Penguin Computing customers when they need it, where they need it.
"Offering global support will help us grow our business into new markets while increasing the quality of our support network internationally," says Charles Wuischpard, CEO Penguin Computing. "By working with an industry leader like Unisys we are able to offer all our customers the level of service that we have only been able to provide to North America."
Unisys is providing preventive and remedial maintenance, installation and forward/reverse logistics services worldwide for Penguin customers’ Linux-based servers, workstations and clustered systems.
The Unisys services complement Penguin Global Support Services, which are designed not only to keep customers of Penguin Computing hardware and software current, but also to react swiftly to any problems that may occur. Support Tools Include:
- 24x7x365 access to a team of highly-trained support engineers
- Seven depots around the world to supply parts quickly
- Range of options for customizing support packages for key customers
- After hours call-back in one hour or less
Penguin’s on-site service is an affordable option for customers that need systems up and running quickly and for those that might not have the on-site resources to manage hardware repairs.
For more information, please visit www.penguincomputing.com
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
About Penguin Computing
For well over a decade Penguin Computing has been dedicated to delivering complete, integrated High Performance Computing (HPC) solutions that are innovative, cost effective, and easy to use. Penguin offers a complete end-to-end portfolio of products and solutions ranging from Linux servers and workstations to integrated, turn-key HPC clusters and cluster management software. For those who want to use supercomputing capabilities on-demand and pay as they go, Penguin offers Penguin on Demand (POD), a public HPC cloud that is available instantly and as needed. With its broad portfolio of solutions Penguin is the one-stop shop for HPC and enterprise customers and counts some of the world’s most demanding HPC users as its customers, including Caterpillar, Life Technologies, Dolby, Lockheed Martin, the US Air Force, and the US Navy.
Penguin Computing is a registered trademark of Penguin Computing, Inc. Penguin on Demand is a pending trademark in the US. All other trademarks are property of their respective owners. Other product or company names mentioned may be trademarks or trade names of their respective companies.