nVoq and VXi Collaborate to Improve Call Center Agent Productivity

Speech-to-Text Solution and Equipment Significantly Enhance Call Center Agent Productivity

BOULDER, Colo.--(BUSINESS WIRE)--nVoq Incorporated, a provider of Software-as-a-Service (SaaS) solutions using the power of speech to accelerate workflow, announces its endorsement of VXi Corporation, a leading ISO-9001-certified manufacturer of telephone headset products. nVoq’s SayIt^TM real-time speech-to-text service will be deployed with VXi’s noise-canceling headsets and Tuffset CT switches, meeting nVoq’s high standards for reliability, durability and overall product quality.

“The combination of VXi’s headset technology with nVoq’s SayIt service delivers a compelling experience for the customer care agents who can now use speech to accelerate their workflow.”

SayIt significantly improves call center agent workflow. Agents can speak notes much faster and enjoy a higher accuracy level than when they type. Contact centers using SayIt have seen significant improvements in productivity and key performance metrics, along with enhanced note detail and accuracy.

"VXi has always been focused on delivering improved productivity in the contact center and office markets through the use of high-quality telephone headsets," said Mike Ferguson, President and CEO of VXi Corporation. “We worked with nVoq to develop a collection of audio products designed to increase agent efficiency, accuracy and adoption when using SayIt. Our superior noise-cancelling headsets provide an easy-to-use, integrated experience for SayIt users.”

“We are very pleased at how quickly VXi created a solution for headset equipment issues we identified in our customers’ contact centers,” said Charles Corfield, Chief Executive Officer of nVoq. “The combination of VXi’s headset technology with nVoq’s SayIt service delivers a compelling experience for the customer care agents who can now use speech to accelerate their workflow.”

About SayIt:

SayIt™ is speech-to-text software that can be used alongside any Windows-based call center or desktop application to accelerate documentation across a variety of scenarios. Agents using SayIt can focus on customer needs rather than documentation, improving the quality of customer interactions while increasing the overall consistency and completeness of call notes. SayIt recognizes specialty and custom vocabularies as well as varied dialects and accents, so agents experience very high levels of dictation accuracy.

About nVoq Inc.:

nVoq is a privately backed, Boulder, Colo., provider of solutions for the customer care and health care industries. Founder and CEO Charles Corfield is a successful serial entrepreneur. For more information, visit www.nvoq.com or call 866-383-4500.

About VXI Corporation:

For over 21 years, VXi Corporation has been at the forefront of providing best-in-class telecommunication and speech recognition solutions for contact centers, offices and mobile professionals. From the company’s first noise-canceling microphone to its newest line of Unified Communication solutions, VXi is known around the world for delivering value, excellence and innovation to the market. VXi meets the highest global standards for product quality and service, and its products are backed by the industry’s best warranties. VXi’s products may be viewed at www.vxicorp.com.