Sitel Named 2011 Kentucky Employer Champion by Experience Works

Sitel’s Glasgow, Ky. Call Center Recognized for Outstanding Service to Local Workers

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a world leader in outsourced customer care services, announced today that the Company’s Glasgow, Kentucky call center site was named 2011 Kentucky Employer Champion by Experience Works, the nation’s largest nonprofit training and employment organization for workers 55 years and older. The award will be presented at the Sitel Glasgow site at 101 Hilltopper Way on Thursday, October 27 at 3 p.m. CT, recognizing Sitel’s ongoing commitment to the promotion, recruitment and development of strong business partnerships and hiring local talent encompassing all ages.

“We’re very proud to recognize Sitel Glasgow’s outstanding efforts with our Kentucky Employer Champion award”

Over the past year, Sitel Glasgow’s Human Resources department worked closely with Experience Works to hire new workers in Sitel’s Glasgow, Ky. site to focus on Web-based customer service duties for client, Best Buy Co., Inc. Through Experience Work’s training programs and classes, each employee mastered the latest technologies to enhance their careers, and solve the most dynamic customer service needs.

“Sitel is extremely honored by Experience Works’ recognition, reaffirming our HR department’s dedication to provide Best Buy’s customers with a full spectrum of customer care expertise and knowledge,” said Amy Fisher, director of human resources of Sitel’s Glasgow site. “Recent analyst studies have shown that boomers are investing more in consumer technology than any other demographic, so it’s critical that Sitel infuses their voice in our customer service strategy.”

Sitel officially opened the Glasgow, Ky. call center in August 2011 to support Best Buy’s sales and service support programs. Currently, the facility houses more than 600 call center agents and management-level employees managing inbound call, outbound call, email and interactive chat services for Best Buy nationwide.

“We’re very proud to recognize Sitel Glasgow’s outstanding efforts with our Kentucky Employer Champion award,” said Carole Kincaid, director of program operations in Kentucky for Experience Works. “The current economic situation finds workers 55 years and older looking to expand their careers and Sitel is dedicated to helping them leverage their expertise and skills in the workforce.”

About Sitel

Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.