American Executive Centers Makes Two Big Moves This Year, Benefitting Customers at All Locations

PLYMOUTH MEETING, Pa.--(BUSINESS WIRE)--When American Executive Centers, an executive suite company, outlined their plans for 2011, they knew they were going to move their Exton, PA, office to a new, state-of-the-art facility in Malvern, PA. What they didn’t know was that they would be introduced to Expert Technology Associates (ETA), saving $70,000 a year on voice and carrier services, implementing a new audio conferencing system at significant savings and improving the way they bill customers for phone usage.

“And we were looking for a company to partner with that would really help us take our services to the next level.”

Though American Executive Centers was involved with another technology vendor and carrier when they were formally introduced to ETA, an award winning, full-service business communications provider, the savings, resources and level of partnership for both American Executive Centers and their clients made the decision to move to ETA an easy one.

“I immediately thought, ‘You know what, they really get it. They really know how to partner with their customers, they know how to treat their employees well,’” Anne Senski, American Executive Centers’ VP of Operations explained. “And we were looking for a company to partner with that would really help us take our services to the next level.”

And go to the next level is exactly what ETA did. In fact, ETA demonstrated how American Executive Centers could significantly reduce their monthly carrier costs by eliminating as many as 170 POTS (Plain Old Telephone System) lines across their seven sites and by integrating their faxes into their existing Inter-Tel (now Mitel) Axxess phone system. When done in conjunction with a migration from their previous carrier to the carrier PAETEC, the net result was a 40% reduction in monthly operating costs relating to their phone/telecom services. On top of that, ETA reviewed and improved how American Executive Centers charges clients for phone usage.

“By taking the time to fully understand their phone system and carrier layout to great detail, we were able to bring an idea to the table that their previous vendors never did in their 10 year history,” said ETA Sr. Network Services Specialist Paul Weiss. “We not only created an immediate impact, we laid foundations for the eventual adoption of SIP and VoIP technologies to further enable consolidation, cost savings and infrastructure simplification.”

To read about American Executive Centers’ full ETA experience, click here.

About Expert Technology Associates (ETA)

Expert Technology Associates (ETA) is an award winning, full-service business communications provider serving over 1,800 customers throughout the US and abroad. ETA designs, implements and manages unified voice & data communications solutions that help reduce costs, increase productivity and enable seamless, boundless collaboration. Headquartered in Plymouth Meeting, PA, ETA provides full lifecycle customer care, including strategic planning and guidance, project management and implementation, installation, and ongoing field and help desk support. ETA’s full range of solutions includes premise-based and hosted IP business telephone systems, carrier services (voice and data connectivity), audio & web conferencing, Unified Communications (UC) applications, tools that enable mobility and collaboration, call center management systems and more. For more information, please visit www.expertta.com.

About American Executive Centers

American Executive Centers is an executive suite company that provides fully-furnished office space, meeting facilities and business support services to organizations of all sizes. Their seven different locations in the greater Philadelphia area offer today’s best business communications technology, flexible leasing options and full-service support personnel. For more information, please visit www.AmericanExecutiveCenters.com.