BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN) today announced that it acquired Webmedx, the #1 KLAS-ranked transcription services provider. Webmedx, which offers transcription and editing services and clinical documentation technology for hospitals and clinics nationally, will strengthen Nuance Transcription Services (NTS), Nuance’s fully-managed, medical transcription services offering. In addition to complementary transcription leadership and scale, Webmedx’s natural language processing (NLP) driven Quality Analytics application enhances Nuance’s clinical language understanding (CLU) innovations, whereby actionable information improves business and clinical decisions.
“Webmedx’s award-winning clinical documentation services and technology strengthens and expands Nuance’s work with healthcare organizations as they undertake EHR adoption and strive to achieve Meaningful Use,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “Additionally, Webmedx will help to accelerate Nuance’s efforts to extend the power of its speech-driven solutions so that clinicians’ spoken words are not simply transformed into text, but through clinical understanding solutions can be used for clinical decision making, leading to improved patient care and a reduction in overall healthcare costs.”
The addition of Webmedx brings many advantages and synergies that are expected to complement Nuance’s presence in the healthcare market, as well as accelerate the future development of clinical understanding solutions that can significantly reduce costs and improve processes for the healthcare industry:
- Award-Winning Performance and Client Satisfaction – The Webmedx acquisition brings to Nuance award-winning medical transcription services that have achieved proven success. Webmedx’s customers include more than 100 leading hospitals including Bon Secours, and Catholic Healthcare West. Webmedx’s strong customer satisfaction is represented by industry recognition from KLAS Enterprises with a two-year #1 rating in the Transcription Services category and a #1 rating for Professional Services in the KLAS 2010 “Transcription Services: Competition, Technology, and Consolidation” report.
- Enhanced Outsourced Speech Editing Services – By complementing the Nuance Transcription Services offering with medical transcription services from Webmedx, healthcare provider organizations will have an increased array of options for the rapidly growing market of speech editing and transcription services at highly competitive prices. Webmedx also brings to Nuance its Medical Technology Education Center (MTEC), the first Association for Healthcare Documentation Integrity (AHDI) approved online speech recognition editing and medical transcription school. MTEC is a unique training resource focused on high levels of clinical documentation quality. It is known for its reputation for excellence and has contributed to Webmedx’s ongoing delivery of quality and longstanding market reputation.
- Complementary, Natural Language Processing Innovation –Webmedx has made significant advancements in the conversion of unstructured, dictated/speech-recognized text into structured and actionable clinical information, aligning well with Nuance’s strategy and investments in Clinical Understanding technologies. Together, the companies will accelerate the delivery of healthcare IT solutions that can advance quality analytics to support Meaningful Use, enhance the revenue cycle and improve patient care and compliance.
“Through the delivery of high-quality, speech-enabled medical transcription services, Webmedx has focused on improving the clinical documentation process while upholding high levels of customer satisfaction,” said Sean Carroll, chief executive officer, Webmedx. “Together with Nuance, we can expand upon and advance the physician-centric documentation services and solutions we provide, bring our award-winning services to a broader market, grow upon our customers’ satisfaction, and contribute to Nuance’s progressive efforts in clinical language understanding.”
According to a new report from healthcare technology research and advisory firm CapSite, Nuance is recognized as the leading vendor that healthcare institutions consider as part of their decision to purchase a new transcription service. The addition of Webmedx further strengthens Nuance Transcription Services, bringing increased value and scale to healthcare organizations. NTS combines Nuance’s proprietary eScription speech recognition platform, which has achieved a Best in KLAS award in speech recognition for seven years in a row, with the Company’s highly experienced, global medical transcription and editing services team.
For more information on Nuance Transcription Services, as well as to learn about Nuance’s capabilities in Clinical Language Understanding (CLU) please visit http://www.nuance.com/for-healthcare/index.htm.
Nuance Healthcare
Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance speech-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. These solutions are proven to increase clinician satisfaction and HIT adoption, supporting organizations to achieve Meaningful Use of EHR systems and transform to the accountable care model. Recognized as “Best-in-KLAS” 2004-2010 for Speech Recognition we invite you to learn more, http://www.nuance.com/for-healthcare/index.htm.
Nuance Communications, Inc.
Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.
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