West Interactive Expands IVR Deployment Options with Managed On-Premise Solution

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, installation and operation of premise-based IVR systems. This managed service solution allows an enterprise to use its existing onsite telephony infrastructure, which will reduce costs while keeping its IVR platform current and VXML certified.

“Some organizations choose to have their own on-premise IVR platform to meet specific business and operational objectives. These same organizations may lack the funding and personnel to build IVR self-service solutions that continue to deliver relevant business results over the long term”

“Some organizations choose to have their own on-premise IVR platform to meet specific business and operational objectives. These same organizations may lack the funding and personnel to build IVR self-service solutions that continue to deliver relevant business results over the long term,” said Rob Kassel, Vice President of Product Management for West Interactive. “The Managed On-Premise model offers an ideal solution to this dilemma, allowing organizations to be confident that their contact center technology will meet customer communication needs, now and in the future.”

A Managed On-Premise deployment makes it possible for enterprises to leverage their own investments such as servers, data networking and telephony termination installed in their own facilities. West designs and manages the client’s applications and provides infrastructure support, maintenance and monitoring capabilities that can greatly reduce the expense required for companies to meet today’s complex customer service needs.

The Managed On-Premise solution extends West’s portfolio of flexible deployment options which now includes:

• A fully managed premise or hosted solution that allows businesses to outsource all aspects of their IVR solution to West.
• A Platform-as-a-Service solution that provides an enterprise access to West’s world class hosting facilities to develop and manage IVR applications.
• A platform purchase model which allows companies to license the West platform for use in their own facilities.

“We are pleased to offer the Managed On-Premise option as another way to serve our clients,” said Kassel. “Now, organizations can get the on-premise IVR solutions they need without having to shoulder unnecessary burdens, risks or costs.”

About West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. We help our clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction. We provide advanced technologies and a highly scalable standards-based infrastructure to help businesses more efficiently conduct multi-media transactions. We have the people, technology and experience to handle the simplest or most complex solutions. Services include custom speech applications, customer surveys, network based call routing and analytic services.

West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 1000 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit www.westinteractive.com.

About West Corporation
West Corporation is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.