NEW YORK--()--Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced that it is strengthening its longstanding partnership with Nissan and is assuming the management of Nissan Human Information Service (NHIS), Nissan’s shared services center for human resources (HR) operations based in Yokohama, Japan. NHIS has operated as a subsidiary of Nissan Motor Ltd. since 2000 and currently handles HR functions for 54,000+ Nissan employees worldwide.
“We are excited about this opportunity to significantly grow our service delivery capabilities in Japan”
This collaborative relationship also includes a seven-year agreement, whereby Genpact will provide payroll, benefits, staffing, training and other key HR services to Nissan, leveraging its deep expertise in enhanced HR processes.
The center, renamed Genpact Japan Service Co., Ltd., will significantly increase Genpact’s onshore service delivery capability in Japan. In addition to the Nissan Group Companies and Affiliates, the center will also serve additional companies and existing Genpact clients, offering a major cost advantage by seamlessly integrating and leveraging these services delivered in Japan with Genpact’s extensive services capabilities in Dalian, China. Genpact will also be implementing process reengineering services to increase the effectiveness of the HR functions provided from the center.
Genpact has successfully worked with Nissan for more than six years, providing a growing range of business process management (BPM) services from all major continents including North America. Genpact currently delivers finance and accounting, procurement, supply chain management, customer service, manufacturing, collections, and analytics services to Nissan which has resulted in efficient and effective processes, reduced costs, increased productivity, and key business insights.
“This transaction makes sense given our strong relationship with Genpact and their proven business process and domain expertise, operational excellence and strong delivery capabilities,” said Nissan HR. “Nissan is confident that Genpact will streamline the NHIS operations to best-in-class levels and provide exceptional learning and growth opportunities for NHIS employees. The business outcome will be the delivery of outstanding services to our customers which is of utmost importance.”
“We are excited about this opportunity to significantly grow our service delivery capabilities in Japan,” said Charles Hunting, CEO, Asia for Genpact. “Genpact has seen a strong demand for our services in Japan and we have already had discussions with a number of our clients who would like to leverage our new capabilities.”
“Genpact considers this to be an incredible opportunity to build on our solid, global relationship with Nissan,” said Tiger Tyagarajan, president and CEO, Genpact. “We enthusiastically welcome the NHIS employees to the Genpact team and recognize all of the value and domain knowledge they offer. They will be critical to the success in transforming this HR services center into one that delivers exceptional BPM services to the growing Nissan group of companies as well as many other companies moving forward.”
About Nissan
Nissan Motor Co., Ltd., Japan's second-largest automotive company, is headquartered in Yokohama, Japan, and is part of the Renault-Nissan Alliance. Operating with more than 248,000 employees globally, Nissan provided customers with more than 4.1 million vehicles in 2010, generating revenue of 8.77 trillion yen ($102.37 billion US). With a strong commitment to developing exciting and innovative products for all, Nissan delivers a comprehensive range of 64 models under the Nissan and Infiniti brands. A pioneer in zero-emission mobility, Nissan made history with the introduction of the Nissan LEAF, the first affordable, mass-market, pure-electric vehicle and winner of numerous international accolades, including the prestigious 2011 European Car of the Year award and 2011 World Car of the Year.
About Genpact
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.
Facebook
Twitter
LinkedIn
Delicious
Reddit
StumbleUpon
Digg
MySpace
Newsvine
Google Bookmark
Yahoo! Bookmark
Email
Email 
