Agilence Names Mike Mitchell VP of Customer Service

Retail software services veteran to direct all customer support

CAMDEN, N.J.--(BUSINESS WIRE)--Agilence, Inc., the leader in point-of-sale video auditing solutions, today announced the selection of Mike Mitchell as Vice President of Customer Service. Expanding on his vast professional expertise in retail software management, Mitchell will be responsible for all customer services, including product implementation and support services as well as professional auditing services.

“I want to ensure that our customers continue to receive the professional expertise that Agilence provides.”

“Mike brings a wealth of leadership skills that is crucial to Agilence, as we continue to expand our product development and offer strong professional support to our customers,” states Russ Hawkins, President and CEO of Agilence. “We’re thrilled to welcome him to our team and are confident that he will be a valuable asset to both Agilence and our customers.”

Prior to joining Agilence, Mitchell served as Director of Professional Services at Tyco International, where he facilitated the multi-national corporation’s retail sales and consolidated management of its vital intelligence solutions offerings.

A graduate of the University of Notre Dame, Mitchell was the first full-time hire at Retail Expert, Inc., a software development and consulting firm, rising in role from Project Analyst to Director of Customer Support. In 2006, Tyco/ADT acquired Retail Expert, and Mitchell was appointed as Director of the Store Performance Solutions group. He has over 12 years of experience designing and delivering software solutions, including the development of applications and integration of product management strategies.

“I’m excited about the opportunity to support the continued growth at Agilence and to bring along my knowledge of intelligence solutions from the retail industry to this remarkable workplace,” notes Mitchell. “I want to ensure that our customers continue to receive the professional expertise that Agilence provides.”

About Agilence

Agilence develops Hawkeye, an industry leading POS video auditing solution that enables retailers to quickly identify losses caused by operational errors, promotion execution, systemic errors, and associate fraud. Hawkeye efficiently identifies store-wide losses at the point-of-sale before they can erode profit margins and provides retailers with a 6-to-1 ROI in less than 12 months.

Founded in 2006, Agilence, Inc. is headquartered in Camden, N.J. To learn more about Agilence, Inc., please visit http://www.agilenceinc.com or call 866-710-3792.