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Nearly One-Third of Contact Center Agents Plan to Quit as Agent Experience Falls Short

MELVILLE, N.Y.--(BUSINESS WIRE)--Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say they are likely to leave their current role within the next six months. But there’s a clear path forward: applying AI directly to agent workflows. These are among the findings in The State of Agent Experience 2026 report, informed by a survey of 1,000 contact center ag...
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GRAX to Debut Zero-Code AI for Salesforce at TDX

BOSTON--(BUSINESS WIRE)--GRAX, Inc., a leading data platform built for Salesforce data protection and AI, today announced it will be showcasing its latest platform innovation for governing, querying, and activating Salesforce data at TDX. GRAX will be offering an early look at GRAX AI: a zero-code AI product that leverages verified and governed data to accelerate answers to real-life data-driven business questions. With GRAX, users can obtain full context and history to fuel AI, and now, the in...
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Pathward Releases 2025 Impact Report

SIOUX FALLS, S.D.--(BUSINESS WIRE)--Pathward released its 2025 Impact Report today....
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Acumetis Launches as a Single Integrated Brand to Transform Life Sciences Commercialization

YARDLEY, Pa. & LONDON--(BUSINESS WIRE)--LEADING PHARMACEUTICAL AND BIOTECH CONSULTANCIES COMBINE TO CREATE A FULL-SERVICE COMMERCIALIZATION POWERHOUSE, ACUMETIS...
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Citibank UK Regulatory Announcement: FRN Variable Rate Fix

LONDON--(BUSINESS WIRE)--  Re: International Finance Corporation UZS 250820790000 MATURING: 15-Apr-2030 ISIN: XS2874142347 PLEASE BE ADVISED THAT THE INTEREST RATE FOR THE PERIOD 15-Oct-2025 TO 15-Apr-2026 HAS BEEN FIXED AT .00 PCT DAY BASIS: ACTUAL/360 INTEREST PAYABLE VALUE 15-Apr-2026 WILL AMOUNT TO: UZS .00 PER UZS 205217010000.05 DENOMINATION  ...
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First Trust Global Funds PLC UK Regulatory Announcement: Net Asset Value(s)

LONDON--(BUSINESS WIRE)--  Funds Date TIDM ISIN Code Shares in Issue Currency Net Asset Value NAV/per Share First Trust Capital Strength UCITS ETF 13.04.2026 FTCS. IE00BL0L0D23 325,002.00 USD 10,626,424.88 32.696  ...
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Phelps Expands Deal Team in Nashville to Support Clients in Mid-South’s Fastest-Growing Economy

NASHVILLE, Tenn.--(BUSINESS WIRE)--Phelps welcomes corporate partners Jason Brace and Wes Scott to the firm’s rapidly expanding Nashville office. The team connects Phelps’ M&A coverage from Middle to West Tennessee and across the Mid-South, providing end-to-end support for complex, targeted transactions. Brace and Scott’s addition builds on years of strategic growth following Phelps’ 2024 expansion into Tennessee. They join two recent additions, real estate partner Alex Porter and health ca...
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Sectigo Advances Post‑Quantum Readiness with Private PQC Certificates Built into Sectigo Certificate Manager

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Sectigo, a global leader in automated Certificate Lifecycle Management (CLM) and digital certificates, today announced Private PQC, a new feature within Sectigo Certificate Manager (SCM). The capability brings PQC testing directly into Sectigo’s flagship CLM solution, enabling enterprises to issue and manage private PQC SSL/TLS certificates using familiar SCM workflows for approvals, visibility, auditing, renewals, and revocations. This gives organizations a...
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First Trust Global Funds PLC UK Regulatory Announcement: Net Asset Value(s)

LONDON--(BUSINESS WIRE)--  Funds Date TIDM ISIN Code Shares in Issue Currency Net Asset Value NAV/per Share First Trust Nasdaq Clean Edge Smart Grid Infrastructure UCITS ETF 13.04.2026 GRDU.LN IE000J80JTL1 29,850,002.00 USD 1,832,104,330.45 61.377  ...
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Harmony Biosciences Appoints Glenn Reicin as Chief Financial Officer

PLYMOUTH MEETING, Pa.--(BUSINESS WIRE)--Harmony Biosciences Holdings, Inc. (Nasdaq: HRMY), today announced the appointment of Glenn Reicin as Chief Financial Officer, effective immediately, supporting Harmony’s continued focus on strategic growth, financial strength, and long‑term value creation. Harmony is also reiterating its 2026 net product revenue guidance of $1.0 to $1.04 billion. Mr. Reicin is a seasoned biopharmaceutical executive with extensive experience across publicly traded and pri...