Onslow Memorial Hospital Seeks to Improve Health Outcomes by Breaking Down Language Barriers

COLUMBUS, Ohio--(BUSINESS WIRE)--Onslow Memorial Hospital (“Onslow”) signed a contract with Language Access Network (“LAN”) as its exclusive partner to provide its hospital video language interpretation services. A premier healthcare provider in Jacksonville, the services will be delivered via LAN’S dedicated HIPAA compliant high-speed broadband network and through its proprietary remote video interpretation equipment, the Martti™ Express. Martti (My Accessible Real Time Trusted Interpreter) offers immediate access with one button simplicity and full mobility throughout the hospital.

“As a physician owned company, LAN understood how to structure the service to meet our needs.”

Onslow is part of the South Atlantic Healthcare Alliance (“SAHA”) of which LAN is a preferred provider.

“Caring is at the heart of our hospital and community. As our patient population continued to become more diverse, we were struggling to provide the exceptional level of care to which we are committed. Onsite interpreters could not get to patients fast enough and telephonic proved to be inefficient and left gaps in understanding. Our relationship with SAHA pointed us in the direction of LAN, allowing us to begin addressing our concerns immediately,” stated Erin Tallman, VP Director of Patient Advocacy and Service Improvement. “As a physician owned company, LAN understood how to structure the service to meet our needs.”

"As the leader in trusted healthcare communications, LAN understands the importance of open dialogue in patient care. A welcoming and safe environment for both the patient and provider demands clear lines of communication. Our Martti Express platform at Onslow allows patient care to begin immediately and stay by the patient’s side throughout the encounter," said Andrew Panos, COO of Language Access Network.

About Onslow Memorial Hospital

Founded in 1944, Onslow Memorial Hospital serves Jacksonville and the greater Onslow county area. The hospital motto, “Where People Care”™ is embraced by every employee, in every department. Onslow Memorial Hospital is a national leader in several areas of patient satisfaction, including inpatient nursing, as well as the OMH Sleep Disorders Lab and SurgiCare.

More information is available at www.onslow.org.

About Southern Atlantic Hospital Alliance

Established in 2004, SAHA strives to nurture collaborative relationships among member hospitals in order to improve the quality of healthcare. SAHA focuses on key factors including: cost savings, education, compliance, knowledge sharing, clinical quality and safety. Through strategic partnerships with outstanding healthcare, clinical, educational, and financial management organizations, SAHA offers its member hospitals professional opportunities and support that many institutions could not attain on their own in a time- or cost-effective manner.

More information is available at www.sahalliance.org.

About Language Access Network, LLC.

Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-Of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 140 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers. The Company provides clients with real-time video and audio interpretation capabilities in over 170 languages that help clients improve operations, enhance financial performance and build trust relationships through clear communication.

More information is available at www.lan.us.