ORLANDO, Fla.--(BUSINESS WIRE)--Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced an enhanced customer experience for global users of solutions from Red Hat and SAP AG (NYSE: SAP), to be achieved through integration of the SAP® Solution Manager application management solution and Red Hat Global Support Services support ticketing system. Today’s announcement was made at the SAPPHIRE® NOW conference, being held May 16-18 in Orlando, where Red Hat is exhibiting in booth 2316.
For over a decade, customers have benefited from the availability of the reliable, flexible, secure and high-performing Red Hat Enterprise Linux platform designed specifically for SAP business-critical workloads, including Red Hat Enterprise Linux for use with SAP applications. As part of Red Hat’s subscription model, customers with a subscription to Red Hat Enterprise Linux receive support from experts on Red Hat’s Global Support Services Team. SAP Solution Manager facilitates technical support for distributed systems with functionality that covers key aspects of solution deployment, operation and continuous improvement.
Red Hat Enterprise Linux is a recommended platform for deploying SAP applications on Linux. Red Hat and SAP customers can benefit from the integration of SAP Solution Manager and Red Hat’s customer support ticketing system by gaining a single point of contact for support issues, streamlined resolution of incidents and continued collaboration for running SAP applications on Red Hat Enterprise Linux. With the integration of the ticketing systems, Red Hat and SAP will be able to more easily liaise on support issue resolutions, providing enhanced support services to customers. Customers running SAP applications on Red Hat Enterprise Linux gain access to this integration support today as part of their Red Hat Enterprise Linux subscription.
“This support integration delivers enhanced value to customers, allowing them to get more from their investments in solutions from SAP and Red Hat,” said Andreas Graesser, vice president and chief operating officer, Active Global Support America at SAP. “It is a clear example of how we are cooperating with our ecosystem to deliver innovation, increased business value and higher levels of support to our customers today.”
“Red Hat and SAP have long had a close technical relationship, and today we expand that relationship to bring an even further enhanced customer experience to our customers around the world,” said Marco Bill-Peter, vice president, Global Support Services at Red Hat. “At Red Hat, we’ve expanded our customer support model over the past year with the establishment of our customer portal, including recent updates such as our online user group’s launch. This integration of Red Hat’s support system with the SAP global support backbone steps up our support offerings another notch.”
For more information about the partnership between Red Hat and SAP, visit http://www.redhat.com/solutions/sap/.
About Red Hat, Inc.
Red Hat, the world's leading provider of open source solutions and an S&P 500 company, is headquartered in Raleigh, NC with over 65 offices spanning the globe. CIOs ranked Red Hat as one of the top vendors delivering value in Enterprise Software for seven consecutive years in the CIO Insight Magazine Vendor Value survey. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with virtualization, applications, management and Services Oriented Architecture (SOA) solutions, including Red Hat Enterprise Virtualization and JBoss Enterprise Middleware. Red Hat also offers support, training and consulting services to its customers worldwide. Learn more: http://www.redhat.com.
Red Hat Forward-Looking Statements
Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending, the effects of industry consolidation, uncertainty and adverse results in litigation and related settlements, the integration of acquisitions and the ability to market successfully acquired technologies and products; the ability of the Company to effectively compete; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company's growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Annual Report on Form 10-K (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as the earthquakes and related events in Japan. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of the press release.
SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Red Hat, Inc. Red Hat, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc. in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds. SAP, SAPPHIRE and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.