ScriptLogic Showcases Power of PacketTrap IT and Help Desk Authority at Interop

LAS VEGAS--(BUSINESS WIRE)--ScriptLogic® Corporation (www.scriptlogic.com), a leading provider of systems lifecycle management solutions for Microsoft® Windows®-based networks, today announced that two solutions – PacketTrap® IT, its network monitoring and IT infrastructure management solution, and Help Desk Authority® for efficient help desk ticket tracking – will be showcased at Interop Las Vegas 2011, happening May 8-12, 2011 at the Mandalay Bay Convention Center. ScriptLogic will be demonstrating the products in the booth of its parent, Quest Software (#1359), and the tradeshow’s IT network, InteropNet, has deployed the solution to monitor the efficacy of all off-show infrastructure and devices for the 12,000 people expected at the event. The activity dovetails additional ScriptLogic news this week of a free version of PacketTrap IT that provides out-of-the-box networking management functionality.

“The Off Show Floor environment encompasses all the education and breakout session rooms and is where a large number of attendees will get access to the InteropNet via wireless”

PacketTrap IT has been developed for network administrators to solve problems associated with bandwidth, connectivity, network and infrastructure performance that are often constant, time-consuming issues for IT departments. Auto remediation can be configured to automatically take actions to restore services when a failure occurs, enabling network administrators to focus more time on strategic initiatives. PacketTrap IT integrates seamlessly with Help Desk Authority to automatically generate help desk tickets for network issues. Using both solutions, network administrators can proactively monitor the health of their network and quickly complete more in-depth troubleshooting.

At Interop Las Vegas, PacketTrap IT will be used to monitor and manage the Off Show Floor (OSF) environment where InteropNet is providing free IT resources from wireless to VoIP to enhance attendees’ event experience. The solution will provide InteropNet with a platform to alert administrators in the event of an issue within the OSF environment. InteropNet will also deploy Help Desk Authority to prioritize and address network and end users issues as quickly as possible.

“The Off Show Floor environment encompasses all the education and breakout session rooms and is where a large number of attendees will get access to the InteropNet via wireless,” said Glenn Evans, lead architect at Interop and principal at Acrux Consulting. “From an operational perspective, it is important for us to have the multi-layer visibility and alerting functionality that PacketTrap IT provides so that we can minimize attendee issues and fix problems before they impact operations. Separately, using Help Desk Authority to track any issues that do occur, we can guarantee rapid response time.”

This week, ScriptLogic also introduced a free version of PacketTrap IT for organizations that need a user-friendly solution to monitor 10 or fewer critical devices. Small-to-midsized enterprises that have limited IT resources face a growing number of IT challenges during day-to-day operations: network connectivity and latency, and application and server uptime. The free version of PacketTrap IT eases the strain on network administrators enabling them to keep a close watch over devices in increasingly heterogeneous IT environments. This version also provides traffic monitoring for one device and administrators can access a users’ community for support.

“For more than a decade, ScriptLogic has developed solutions to help administrators effectively manage desktops, servers, Active Directory and more recently their entire network; during that time we’ve truly seen an evolution in the devices and new technologies IT departments make available to end users,” said Nick Cavalancia, vice president of Windows Management at ScriptLogic. “Selection of both PacketTrap IT and Help Desk Authority for use by Interop, an organization fully committed to IT excellence, validates our efforts to deliver solutions to meet our customers evolving needs.”

About Interop ®

Interop® drives the adoption of technology, providing knowledge and insight to help IT and corporate decision-makers achieve business success. Part of UBM TechWeb’s family of global brands, Interop is the leading business technology event series. Through in-depth educational programs, workshops, real-world demonstrations and live technology implementations in its unique InteropNet program, Interop provides the forum for the most powerful innovations and solutions the industry has to offer. For more information about these events visit, www.interop.com

About ScriptLogic

ScriptLogic Corporation, a wholly owned subsidiary of Quest Software (Nasdaq: QSFT), is a recognized leader in Microsoft Windows systems and security management. Empowering more than 30,000 customers worldwide with the ability to manage the desktop lifecycle, streamline Active Directory management, secure and protect Windows servers, and ease the burden for help desk administrators, ScriptLogic’s award-winning solutions can benefit small to enterprise-size organizations in any industry.

For more information on how you can capitalize on your existing IT investments for Desktop Management, Active Directory & Windows Server Management, Network Management and Help Desk Management, please contact us. ScriptLogic is headquartered in Boca Raton, Florida, with offices around the world. You can also reach ScriptLogic at (561) 886-2400 or on the Web at http://www.scriptlogic.com.

ScriptLogic, Help Desk Authority and the ScriptLogic logo are trademarks or registered trademarks of ScriptLogic Corporation in the United States and certain other countries. Quest Software and PacketTrap are trademarks or registered trademarks of Quest Software in the United States and certain other countries. Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and registered trademarks are property of their respective owners.