SpeechCycle Contributes to Leading Book on Spoken Language Understanding

NEW YORK--(BUSINESS WIRE)--SpeechCycle, the leading provider of customer interaction management solutions, today announced that CTO Roberto Pieraccini and Principle Speech Scientist David Suendermann have contributed a chapter to a new book that examines state-of-the-art approaches for the most popular spoken language understanding (SLU) tasks titled, “Spoken Language Understanding: Systems for Extracting Semantic Information from Speech.” Authored by Gokhan Tur and Renato De Mori, the book was published on March 25, 2011 and contains contributed chapters from well-known researchers in the speech industry.

“SLU in Commercial and Research Spoken Dialogue Systems”

Spoken language understanding is an emerging field in between speech and language processing, investigating human/machine and human/human communication by leveraging technologies from signal processing, pattern recognition, machine learning and artificial intelligence. SLU systems are designed to extract the meaning from speech utterances and its applications are vast, from voice search in mobile devices to meeting summarization, attracting interest from both commercial and academic sectors. Both human/machine and human/human communications can benefit from the application of SLU, using differing tasks and approaches to better understand and utilize such communications.

Mr. Pieraccini’s and Mr. Suendermann’s chapter titled, “SLU in Commercial and Research Spoken Dialogue Systems,” focuses on a variety of approaches to SLU for dialogue systems and the relationship between SLU and overall dialogue system performance.

“Truly comprehending the role of spoken language understanding and speech processing opens up a world of opportunities for companies looking to leverage the power of speech recognition technologies,” said Mr. Pieraccini. “At SpeechCycle, we are on the cutting-edge of taking speech technologies and integrating them into comprehensive solutions that have a significant impact on customer care. Through this book, other companies will be able to learn about the power of spoken language understanding and its impact on communications.”

Key features of the book include:

• Presents a fully integrated view of the two distinct disciplines of speech processing and language processing for SLU tasks.
• Defines what is possible today for SLU as an enabling technology for enterprise (e.g., customer care centers or company meetings), and consumer (e.g., entertainment, mobile, car, robot or smart environments) applications and outlines the key research areas.
• Provides a unique source of distilled information on methods for computer modeling of semantic information in human/machine and human/human conversations.

For more information or to purchase the book, please visit http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470688246,descCd-description.html.

About SpeechCycle

SpeechCycle, a leader in customer interaction management, delivers innovative solutions to the world’s leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today’s always-connected consumer. For more information, please visit www.SpeechCycle.com.

SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.