Direct Alliance Wins 2011 Stevie Award

TEMPE, Ariz.--(BUSINESS WIRE)--Direct Alliance, a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC) and a leading provider of integrated sales and marketing solutions, today announced it was awarded Telesales Team of the Year by the Stevie Awards for Sales and Customer Service.

“We are honored to receive this award”

The fifth annual competition received more than 800 entries from organizations of all sizes and in virtually every industry, an increase of more than 60 percent over 2010. Direct Alliance was also named as a finalist in other categories including: “Sales Outsourcing Provider of Year” and “Government and Online Sales Team of the Year.” Also among the finalists was Direct Alliance’s parent company, TeleTech, which was recognized in the "Customer Service Solution Technology Partner,” “Relationship Management” and “Collaboration Solution of the Year” categories.

Direct Alliance’s award-winning solution for a telecommunications client demonstrates top performance among its sales professionals to increase new customer sales, contract renewals, revenue per customer and first contact resolution rates. These highly skilled sales associates reduced the client’s cost to serve, increased incremental revenue and improved customer retention, allowing them to sell more efficiently and effectively in the small and medium business (SMB) and federal markets.

"We are honored to receive this award,” said Judi Hand, president and general manager of Direct Alliance. “We partner with our clients to understand their business challenges and deliver solutions that enhance their sales capabilities, increase their share of wallet, improve retention rates and maximize the lifetime value of customer accounts by increasing customer satisfaction and loyalty.”

With nearly two decades of experience, Direct Alliance continues to be the go-to partner Global 1000 clients leverage to solve their biggest customer relationship challenges.

About TeleTech

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 45,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

About Direct Alliance

Direct Alliance offers sales and marketing outsourcing solutions for its clients across a variety of countries and industries including high tech, retail, healthcare, software, consumer electronics, and telecommunications. Utilizing state-of-the art technology and best practices, Direct Alliance provides integrated sales solutions such as inbound and outbound sales programs, direct marketing, analytics, e-commerce, and order management. These solutions enable highly recognized brands to extend their market coverage in small, mid-size, and enterprise segments while accelerating sales with some of the best revenue-to-expense ratios in the business process outsourcing (BPO) industry. Founded in 1993, Direct Alliance is headquartered in Tempe, Arizona and employs over 1,000 people. It is a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), a top 100 technology-enabled global outsourcing provider recognized by the International Association of Outsourcing Professionals (IAOP). For additional information, visit www.DirectAlliance.com or call 800.656.5827.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.