WALNUT, Calif.--(BUSINESS WIRE)--Shea Homes has been honored with the prestigious J.D. Power 2011 Customer Service Champion Award, one of only 40 companies to earn such a distinction and the only U.S. homebuilder to receive this recognition.
The announcement was made at the J.D. Power and Associates Customer Service Roundtable in Las Vegas.
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five key customer “touch points” measured, including people, presentation, process, product, and price, Shea Homes was one of a few businesses that stood out in four of the five areas.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
“We’re honored to be named a Customer Service Champion alongside outstanding brand leaders like Cadillac, Jaguar, Lexus, Lincoln and Mercedes-Benz,” said Bert Selva, president and CEO of Shea Homes. “The satisfaction of our customers is our top priority and we appreciate J.D. Power’s recognition of our efforts.”
About Shea Homes
Shea Homes, an independent member of the Shea family of companies, is the oldest and largest family-owned homebuilder in the United States. Shea Homes builds new homes in California, Arizona, Nevada, Colorado, Washington, North Carolina and Florida. With choices to suit homeowners in every stage of life, Shea Homes offers new homes ranging from affordably priced condominiums and townhomes to traditional single-family detached homes and magnificent luxury residences. Shea Homes is proud to be named a J.D. Power 2011 Customer Service Champion and is only one of 40 companies so named in the U.S. For more information, please visit the company’s website at http://www.SheaHomes.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.