TeleTech Named Among World’s Best Outsourcing Service Providers for Third Consecutive Year in IAOP’s 2011 Global Outsourcing 100®

TeleTech Delivers Innovative Customer, Technology, Revenue and Learning Solutions

ENGLEWOOD, Colo.--(BUSINESS WIRE)--TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the world's largest global providers of comprehensive enterprise solutions, is among The 2011 Global Outsourcing 100^® list of the world’s best outsourcing service providers, announced today at the International Association of Outsourcing Professionals’ (IAOP) “The Outsourcing World Summit®.”

“TeleTech serves as a trusted advisor to envision and execute best-in-class solutions that deliver at every stage of the customer lifecycle”

TeleTech’s comprehensive customer and enterprise solutions transform the most complex business goals into new realities, positioning the company among the world’s best outsourcing service providers.

“TeleTech serves as a trusted advisor to envision and execute best-in-class solutions that deliver at every stage of the customer lifecycle,” said Ken Tuchman, chairman and chief executive officer of TeleTech. “Our strategic consulting and delivery execution capabilities position us to be a full service provider for leading brands interested in creating unique customer experiences. We are pleased to again be included among the world’s best outsourcing service providers, and believe our continued commitment to customer innovation, technology, revenue generation and learning solutions is reflected in this recognition from the IAOP.”

The IAOP, the global, standard-setting organization and advocate for the outsourcing profession, based the judging on a set of measurable standards, as well as evaluation by an independent panel of industry-recognized outsourcing leaders. The Global Outsourcing 100 providers are evaluated on size and growth, customer references, organizational competencies and management capabilities.

“The companies on The Global Outsourcing 100 list are proven leaders and rising stars,” said Michael Corbett, IAOP chairman and chair of the judges’ panel. “They are the companies you want to partner with to achieve success and better outsourcing outcomes.”

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 42,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

ABOUT THE GLOBAL OUTSOURCING 100

The International Association of Outsourcing Professionals® (IAOP®) is in its sixth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World's Best Outsourcing Advisors.

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics.