IRVINE, Calif.--(BUSINESS WIRE)--AgentView has passed compliance testing for the new Avaya Aura 6.1, it was announced today by Centergistic Solutions, Inc., a leading global provider of real time performance management solutions for contact centers.
“We have completed testing and certification for AgentView with Avaya Aura 6.1, including Aura’s High Availability functionality,” said Ram Iyer, President of Centergistic Solutions. “Our policies are customer driven, and incorporating the latest generation of collector technology is central to our product initiatives. AgentView is currently installed in thousands of Avaya and Nortel environments and, key to our roadmap, is continuing our track record of compliance and connectivity,” he said.
Centergistic soon plans to roll out several new enhancements with its generation 6.0 of AgentView Enterprise. AgentView is a centrally administered browser-based solution. Users have 24/7 access to the configuration module of the AgentView system, via the internet, making it easy to navigate from the desktop, without having to physically access the server. Features include the new DashView HD, enabling innovative graphics, backgrounds and gauges to easily be inserted via Wizard-based help screens. Other features include an audit trail module and an IP clone capability to distribute messages across an IP addressable wallboard network.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented software technology that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. AgentView is an award-winning real time contact center performance management system currently installed in over 3,000 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the U.K. and Mexico City.