Invoice Insight Tops AOTMP’s Customer Satisfaction Rating of Telecom Expense Management Providers

MANASSAS, Va.--(BUSINESS WIRE)--Invoice Insight (www.invoiceinsight.com), the world leader in cloud-based mobile cost management solutions, today announced that it has received high scores for customer satisfaction among leading Telecom Expense Management (TEM) and Wireless Mobility Management (WMM) service providers in AOTMP’s State of the Industry benchmark study. Invoice Insight topped the customer satisfaction rating with a score of 8.5 out of 10, significantly outpacing other leading and in some cases, much larger TEM vendors.

“This rating captures an exhaustive overview of how leading TEM providers are perceived at all levels of these organizations, from the departmental level to senior decision makers. Among the large vendors serving both wireless and fixed network requirements, Invoice Insight out-paced the market in terms of overall customer satisfaction.”

In its first independent analysis and ranking of leading TEM and WMM service providers, AOTMP conducted a comprehensive evaluation of how leading companies and government/public sector organizations rate their relationship with these suppliers. AOTMP sought contributions from a variety of enterprise stakeholders, including senior management, directors/managers and staff members to capture a clear picture of these supplier relationships across their entire organizations.

“Mobile and fixed network expense management has become increasingly complex for most companies, both large and small, and not surprisingly they are looking for strong providers that simplify this process,” said Timothy C. Colwell, Senior Vice President of Global Performance Management, AOTMP. “This rating captures an exhaustive overview of how leading TEM providers are perceived at all levels of these organizations, from the departmental level to senior decision makers. Among the large vendors serving both wireless and fixed network requirements, Invoice Insight out-paced the market in terms of overall customer satisfaction.”

Backed by more than a decade of experience that spans wireless and wire line communications, Invoice Insight provides automated telecom expense management solutions for companies of all sizes via a cloud-based platform. Its flagship product, BillPort®, is used by more than 200 customers to control fixed and mobile communications expenses, ordering and inventory. Customers have repeatedly praised Invoice Insight for the simplicity, power and flexibility of its platform in helping them manage the complexities of their fixed and mobile communications spend.

“Customer satisfaction has always been a top driver for our business and we are pleased to be recognized as a leader in this category by AOTMP,” said David Spofford, CEO of Invoice Insight. “Being in tune with our customers’ changing needs has been instrumental in helping us develop services that truly differentiate us in the market. We will continue to introduce new innovations and products in 2011 that will change how organizations manage their mobile expenses, and providing exceptional customer service will remain the cornerstone of our competitive advantage.”

About AOTMP

AOTMP, headquartered in Indianapolis, IN, is a leading authority on driving efficiency and performance into enterprise fixed & mobile telecom environments. AOTMP's proprietary framework, methodologies and industry best practices bring a unique and disciplined approach that delivers significant and measurable improvement in financial and operational efficiency to our clients and current telecom expense management and wireless mobility management programs. From Fortune 50, small & medium business, to public sector markets and industry suppliers, organizations seeking to reach peak performance turn to AOTMP's industry thought leaders, global knowledge, proprietary performance index, certification programs and unparalleled benchmarking data for a complete fixed & mobile telecom environment management approach. For more information, visit www.aotmp.com.

About Invoice Insight

Invoice Insight provides real relief to CIOs, Telecom, Network and other professionals who are responsible for fixed and mobile telecom environments and their associated expenses. Invoice Insight’s success is attributed to customer-centric innovations and multiple industry firsts such as: eliminating software licenses and enabling rapid, risk-free implementations through software-as-a-service technology; managing paper through invoice imaging and data capture; increasing analytics through business intelligence technology; and reducing costs through real-time auditing during the payment process. For more information, go to www.invoiceinsight.com.