WAYNE, Pa.--(BUSINESS WIRE)--HardMetrics, the leading provider of performance management and operational analytics solutions for call center driven organizations, today announced that the company has selected Wayne, PA as the location for its new corporate headquarters.
The new headquarters, at 565 East Swedesford Road, is located in the heart of the Route 202 Technology Corridor in the suburbs of Philadelphia. HardMetrics has entered into a 3.5 year lease with Brandywine Realty Trust, the property’s owner.
HardMetrics was co-founded in 2003 by CEO Rob Winner, a serial entrepreneur with a track record of building successful start-up and growth stage software companies. HardMetrics has established its software products as best-in-class business intelligence solutions that help enterprises make sense of the massive amounts of data created by call centers and other mission critical operational platforms. HardMetrics centralizes data from a wide variety of sources within the call center, including in-house and externally produced data, and translates it to usable, actionable business information that can be accessed across all end user roles by corporations of all sizes who depend on call centers, and by companies that own, manage, and operate call centers on behalf of corporate clients. HardMetrics has an impressive list of blue chip customers, counts several recognizable Fortune 500 corporations among its clients, and has achieved significant penetration among the major players in the highly competitive outsourced call center sector.
Rob Winner says, “Despite being in a highly-competitive market and facing the challenges of a struggling economy, HardMetrics is in the midst of a serious growth cycle. We have an impressive installed base of clients, great success stories, significant traction and aggressive growth plans for 2011 and beyond. Our software, which enables customer-focused corporations to simultaneously collect, measure, manage, and monitor both call center and business operations metrics is in high demand, and we are investing in the infrastructure needed to meet that demand. The centralization of our corporate functions in this new facility is a key milestone for the company.”
HardMetrics is a leading provider of on-premise and on-demand analytics and business intelligence solutions for call centers and the companies that depend on them. Organizations of all sizes use HardMetrics to transform call center and operations data into actionable information that drives enhanced efficiencies, profitability and customer satisfaction. HardMetrics solutions are easy to deploy and cost effective, enhancing visibility at every level of the enterprise. For more information, please visit the company’s website at http://www.hardmetrics.com/.