West Interactive Announces VoiceXML 2.1 Certification with Their Holly Connects Platform

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, a leading provider of hosted and managed automated customer contact solutions, today announced its Holly Voice Platform 5.1, has passed the VoiceXML Forum Platform Certification Program and joined an elite group of companies to have their voice platforms and speech technologies declared VoiceXML 2.1 compliant by the VoiceXML Forum.

“Our customers can rest assured knowing that our technologies have been pre-tested against the highest VoiceXML industry standard”

The VoiceXML Forum’s 2.1 Platform Certification Program consists of a conformance test suite that covers VoiceXML 2.0, Speech Recognition Grammar Standard (SRGS) 1.0, VoiceXML 2.1, and a subset of Speech Interpretation for Speech Recognition (SISR) 1.0.

“Our customers can rest assured knowing that our technologies have been pre-tested against the highest VoiceXML industry standard,” said Rob Kassel, Vice President, Platform Product Development, West Interactive. “By taking our platform and components through this rigorous certification process, we’re enhancing automated voice solutions that deliver customer care and caller satisfaction, as well as drive operating efficiencies and accelerated deployments.”

“Certification provides a new level of vendor differentiation on the VoiceXML platform level,” said Daniel Hong, Lead Analyst of Customer Interaction at Ovum (www.ovum.com). “It is no longer a question of VoiceXML or traditional IVR. Two years have passed since the market has witnessed the inflection point where VoiceXML licenses eclipsed that of proprietary IVR systems. As we roll out the tape over the next couple of years, enterprises need to evaluate platform interoperability and monitoring and analytics capabilities, in addition to performance, to choose an IVR platform that effectively meets changing business needs, while protecting investments.”

For more information about the VoiceXML 2.1 Platform Certification Program, please go to www.voicexml.org/platform-certification

About West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. We help our clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction. We provide advanced technologies and a highly scalable standards-based infrastructure to help businesses more efficiently conduct multi-media transactions. We have the people, technology and experience to handle the simplest or most complex solutions. Services include custom speech applications, customer surveys, network based call routing and analytic services.

West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 1000 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit www.westinteractive.com.