Cyber Monday Exceeds Expectations, Caps Record-Breaking Holiday Week

RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)--ChannelAdvisor, a software and services solution provider that enables online retailers to sell more across e-commerce channels, announced today that Cyber Monday online same-stores sales, which include customers active with ChannelAdvisor for at least one year, grew 36 percent year-over-year. ChannelAdvisor retailers wrapped up the very active “Cyber 5,” the five days from Thanksgiving to Cyber Monday, with impressive 26 percent same-store sales growth.

“We’re looking forward to keeping a close eye on how e-commerce performs this holiday season”

“Due to the amount of shopping on Thanksgiving and Black Friday, we initially theorized that the online shopping season was beginning earlier than its traditional Cyber Monday kickoff,” said ChannelAdvisor CEO Scot Wingo. “Upon seeing the full scope of the Cyber 5, however, the distribution of sales across the days is the same as previous years. Cyber Monday is still the strongest day by far, but growth was robust and steady across all five days.”

Cyber Monday Highlights:

ChannelAdvisor’s customers earned $28.7 million in gross merchandise value (GMV) on Cyber Monday, a ChannelAdvisor record
ChannelAdvisor processed more than 500,000 transactions on Cyber Monday, which amounts to approximately six transactions per second

Marketplaces
- Total Marketplaces same-store sales growth was 36.9 percent
- Amazon same-store sales continued to surge at 98.1 percent growth
- eBay same-store sales grew by 14.6 percent

Paid Search
- Paid Search same-store sales, heavily influenced by Google’s new Product Ads, increased by 45.0 percent
Comparison Shopping Engines
- Comparison Shopping same-store sales showed growth of 23.8 percent

ChannelAdvisor customer eBags uses both the Comparison Shopping and Marketplaces solutions. Highly successful on eBay, eBags recently added ChannelAdvisor’s Amazon solution to improve the company’s results on Amazon.

“With the tentative state of the economy this year, we were cautiously optimistic going into this holiday season,” said Peter Cobb, senior vice president at eBags. “However, our Thanksgiving Day sales grew 57 percent, our Black Friday sales achieved a record 76 percent increase and our Cyber Monday sales were up 51 percent, an all-time sales record. Add to this our 100 percent increase in sales on Amazon over the past five days and the holiday outlook brightens considerably.”“We’re looking forward to keeping a close eye on how e-commerce performs this holiday season,” continued Wingo. “With such a strong opening to the holiday season, there is a chance that consumers are shopping earlier and that sales will taper off. Of course we’re hoping for the alternative scenario in which this growth stays steady throughout the entire season. There is one more shopping day this year than there was last year so it will be interesting to see if that added day makes a difference.”

About ChannelAdvisor

ChannelAdvisor is a software provider that helps retailers worldwide sell more online through channels such as marketplaces, paid search and comparison shopping, and with webstores and rich media solutions. Widely respected as the essential partner in e-commerce, ChannelAdvisor is the only company that calms the chaos of online selling by enabling retailers to submit one inventory feed to the ChannelAdvisor platform where it is translated to fit the specifications of e-commerce channels and distributed accordingly. The robust reporting capabilities of the ChannelAdvisor platform allow retailers to track their progress across e-commerce channels to make immediately actionable, performance-based decisions. For retailers of all levels of expertise, ChannelAdvisor’s industry-certified services team offers expert advice and custom service packages. In 2009, ChannelAdvisor managed $2.6 billion in gross merchandise value (GMV) on behalf of retailers of all sizes including Saks, Dell, Brookstone, GSI Commerce and 129 of the Internet Retailer Top 500 online retailers. ChannelAdvisor is headquartered in Research Triangle Park, NC with offices in Atlanta, New York, Seattle, Australia, Ireland, Germany and the United Kingdom. For further information, visit www.channeladvisor.com.