Aéroports de Paris Acts on Some of the Suggestions it Has Received and Launches an English-Language Version of its Participatory Space

PARIS--(BUSINESS WIRE)--Two months after the launch of the participatory space dites-nous¹, which gathers passengers' opinions on the subject of service quality, Aéroports de Paris (Paris:ADP) (Pink Sheets:AEOPF), announces it will shortly be providing new services in the Paris airports and launches an English-language version of the site.

“Many passengers, particularly those in transit, have asked us to give them possibility of having access to hotel rooms in the airside area. This type of project was already under study. We are therefore going to develop this hotel project and we hope to open it in 2012”

Since its launch on 25 August, almost a thousand users have shared with Aéroports de Paris their ideas for the upgrading of service quality. Some of the most popular ones are already being attended to.

Suggestions of dites-nous users currently being acted on:

• setting up drinking fountains in the terminals
• creating hotel rooms in the transit area at Paris-Charles de Gaulle airport
• renovating the car parks
• creating a personalized welcome service
• improving sound ambiance in the terminals
• posting security checkpoints wait times.

Some suggestions are simple and easy to implement, while others require heavier investment and will require more time to come through, such as the hotel project in the transit area.

"Many passengers, particularly those in transit, have asked us to give them possibility of having access to hotel rooms in the airside area. This type of project was already under study. We are therefore going to develop this hotel project and we hope to open it in 2012," declared François Rubichon, Aéroports de Paris Deputy CEO.

Moreover, to supplement its www.ditesnous.fr website, Aéroports de Paris is launching a version for English-speaking customers. Passengers from all over the world will be able to share with Aéroports de Paris their suggestions and ideas to help improve their airport experience.

To do so, they need to go to ditesnous.fr website or m.ditesnous.fr mobile site, using if necessary the free-access PC in Paris-Charles de Gaulle and Paris-Orly airport boarding lounges.

In every "Atlanteam" work area, passengers will find a free access PC connected to the www.ditesnous.fr website and easily identifiable thanks to the signs created for the occasion.

About Aéroports de Paris

Aéroports de Paris builds, develops and manages airports including Paris-Charles de Gaulle, Paris-Orly and Paris-Le Bourget. With 83 million passengers handled in 2009, Aéroports de Paris is Europe's second-largest airport group in terms of airport passenger traffic and the European leader for freight and mail.
With an exceptional geographic location and a major catchment area, the Group is pursuing its strategy of adapting and modernizing its terminal facilities and upgrading quality of services, and also intends to develop its retail and real estate business. In 2009, the group revenue stood at 2,633 million euros and the net income at 270 million euros.

For further information
www.aeroportsdeparis.fr
Tell us how you imagine your ideal airport: www.ditesnous.fr

¹ "You tell us"