Nuance Launches Enhanced, Speech-Enabled Medical Transcription Services Offering

Fully Integrated, Outsourced Medical Transcription Solution Empowers Healthcare Organizations to Lower Costs and Prioritize Core Business Activities and Patient Care Initiatives

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nuance Transcription Services, an outsourced transcription services offering that expands Nuance’s clinical documentation solutions portfolio. Nuance Transcription Services leverages Nuance’s industry-leading, speech-enabled transcription platforms to deliver cost-effective, high-quality medical records service through a workflow where Nuance manages the complete clinical documentation process.

“With the expansion of our fully integrated Nuance Transcription Services, we’re eliminating healthcare organizations’ need to administer and manage traditional clinical documentation processes”

Nuance Transcription Services combines Nuance’s proprietary eScription speech recognition platform, which has achieved a Best in KLAS award in speech recognition for six years in a row, with the Company’s highly experienced, global medical transcription and editing services team. Nuance Transcription Services also draws upon strengths and resources from two recently acquired leaders in medical transcription outsourcing, Outsourcing Solutions Inc. (OSi) and Encompass Medical Transcription Inc., which received the highest overall score among transcription service providers in the KLAS 2010 mid-term performance review.

“With the expansion of our fully integrated Nuance Transcription Services, we’re eliminating healthcare organizations’ need to administer and manage traditional clinical documentation processes,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “Nuance’s robust medical transcription offerings deliver tremendous value to healthcare organizations by supporting their path to EHRs and Meaningful Use, and by enabling them to create cost-effective, high-quality medical records.”

Nuance Transcription Services provides multiple benefits to healthcare organizations. For example, Nuance provides a flexible set of workflow options for clinicians, empowering them to create documents in the most efficient way possible—by speaking into a phone, mobile dictation device such as an Apple iPhone or directly into an electronic health record (EHR), while speech recognition technology produces highly-accurate and formatted draft documents. As a result of the unsurpassed speech productivity capabilities of Nuance’s speech-enabled transcription platforms, the solution offers flexible, scalable and consistent medical transcription production at lower per-line rates than traditional transcription services providers.

“On average, we’re processing 800,000 lines of medical transcription every month with Nuance. As part of the workflow, Nuance is our single point-of-contact for dictation, medical transcription and documentation issues; this allows us to focus on other top level priorities including patient care and EHR initiatives,” said Stephanie K. Ho, BFA, RHIA, Operations Supervisor, Health Information Management, Tampa General Hospital. ”Through our use of eScription, we’ve been able to create an environment in which physicians are happy and can rely upon high-quality reports that are available in accordance with specified turnaround times; reports are 99-100 percent accurate when they come back from transcription. The combination of quality, cost savings and efficiency that we’ve been able to achieve by not having to fully manage this process has been tremendous.”

Nuance’s efficient medical transcriptionist (MT) labor force comprises highly-skilled, domestic and offshore trained professionals who are experts at editing speech-recognized medical documentation. To address the growing demands of customers, Nuance Transcription Services also accesses a large managed network of MT partner resources when appropriate for a given customer. MTs are provided with a variety of innovative training resources and tools enabling them to work proficiently in the Nuance environment. Performance standards such as turnaround time and quality are continuously monitored by Nuance’s healthcare management team.

The transcription workflow management and speech recognition components of Nuance Transcription Services are housed within secure hosted data centers. Customers are assured of a reliable system with interfaces to the most commonly used healthcare information systems and EHRs. Healthcare organizations benefit from state-of-the-art technology without needing to invest in software licenses, upgrades, hardware, or maintenance agreements. Nuance also provides proven, integrated transcription services to healthcare organizations utilizing its Dictaphone Enterprise Speech System and iChart on-demand speech platform. For more information on Nuance Transcription Services, as well as to learn about Nuance’s capabilities in Clinical Language Understanding (CLU) and speech-enabled mobile healthcare solutions please visit http://www.nuance.com/for-healthcare/index.htm.

Nuance’s Healthcare Business

Nuance’s healthcare portfolio of proven, speech-enabled clinical documentation and communication solutions enable healthcare provider organizations to improve financial performance, enhance patient care, and increase patient safety. With more than 10,000 healthcare provider organization customers and 450,000 clinicians worldwide, Nuance has the experience and solutions that meet the individual needs of any size healthcare provider organization.

Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.

Nuance, eScription, and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.