Best Buy, Blinds.com, Qwest, AT&T, Thumbplay, BNSF Railway, CareSource and 1-800flowers.com Embrace Trends and Transformations in Their Contact Centers

ORLANDO, Fla. & NEW YORK--(BUSINESS WIRE)--Call Center Week presents The Summit to address the megatrends facing contact centers and transforming their operations to be prepared for the future. The Summit will take place January 24-27, 2011 at the Doubletree Resort on International Drive in Orlando, FL.

“The innovative learning formats, such as Knowledge Exchange, Group Therapy, Live Coaching and Site Tours enable call center managers to learn from speakers, other attendees and even themselves during brainstorm ideas”

The Summit focuses on the changes involved in:

• Leveraging social media as listening posts for Voice of the Customer (VOC) and customer relationship management (CRM) initiatives
• Discovering methods to exist in a multichannel contact environment
• Realizing cost and efficiency savings of technology investments
• Creating a world-class call center culture to drive customer experience

More than 35 call center leaders will present best practices including:

• Gina Debogovich, Senior Manager, Communities, Best Buy
• Michael Biondo, VP Customer Operations, Thumbplay
• Steve Riddell, VP of Operations, Blinds.com
• John Roddy, Senior VP/CLO Logistics & Distribution, Arhaus Furniture
• Darren Lyons, Director of Customer Experience, 1-800flowers.com
• Joshua “Sipp” Sippola, TalkToQwest Team Lead & Social Media Strategist, Qwest

Stuart Beame, Director of the Student Information Center at Central Piedmont Community College comments on the 2010 Call Center Week, "I had a tremendously outstanding time! The fresh ideas, wonderful sessions and people were so good for my mind.” In 2011, Beame has “graduated” from attendee to speaker at The Summit, keynoting a session on effectively communicating with different generations as both employees and customers. ”It’s a great opportunity to be around such positively charged and righteously motivated individuals in my own profession that really understand and appreciate what we do!"

In addition, The Summit features new interactive learning formats to promote greater learning and professional development at the event. “The innovative learning formats, such as Knowledge Exchange, Group Therapy, Live Coaching and Site Tours enable call center managers to learn from speakers, other attendees and even themselves during brainstorm ideas,” explains Lisa Schulman, Executive Producer of The Summit.

The complete program and additional information about the event is available at www.CallCenterEvent.com.

In addition to learning at the event, The Summit has developed a Call Center Resource Library with content, including speaker interviews, articles, podcasts and other resources.

For complete details on The Summit, presented by Call Center Week, visit www.CallCenterEvent.com or contact Lisa Schulman, Executive Producer and Sector Leader at [e-mail].

Network with Call Center Week:

Twitter: www.twitter.com/CallCenterEvent
Facebook: IQPC’s Call Center Week
LinkedIn: Call Center Week
Blog: www.CallCenterConference.wordpress.com

About IQPC

IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Sydney, and Toronto.