ATLANTIC-ACM Awards for Metro Wholesale Carrier Excellence Delivered

BOSTON--(BUSINESS WIRE)--ATLANTIC-ACM, a leading telecommunications industry research and benchmarking firm, today delivered its 2010 ATLANTIC-ACM Awards for Metro Wholesale Carrier Excellence at the CompTel Plus Fall 2010 Convention and Expo in Dallas. This year's awards were derived from more than 1,600 individual carrier ratings by their wholesale customers for the 2010 edition of ATLANTIC-ACM's Metro Wholesale Carrier Report Card.

Winners of the 2010 ATLANTIC-ACM Awards for Metro Wholesale Carrier Excellence were delivered by ATLANTIC-ACM President Fedor Smith.  Winners were as follows:

• AT&T: ILEC Brand
• CenturyLink: ILEC Sales Reps and Billing
• Qwest: Provisioning, Network Performance, Billing, Customer Service and Data Value
• Verizon: Voice Value
• Cogent: CLEC Data Value
• Fibertech Networks: CLEC Brand and Sales Reps
• FPL FiberNet: CLEC Brand, Provisioning, Network Performance and Customer Service
• Level 3: CLEC Voice Value
• Sidera Networks: CLEC Provisioning and Billing

About ATLANTIC-ACM's Metro Carrier Report Card Series

Now in its fifth year, ATLANTIC-ACM's Metro Carrier Report Card series is an industrywide, survey-based study that enables wholesale customers to provide feedback on multiple carriers, with a focus on regional/metro wholesale operations and products. The report card features wholesale customers' ratings of carrier performance over multiple service and key touch point areas in the customer experience. The resulting data provides carriers with an overview of strengths and weaknesses from the customers’ point of view, and allows them to directly compare their own performances to those of their competitors.

About ATLANTIC-ACM

Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com.