NEW YORK--()--Glitch: The Hidden Impact of Faulty Software, new from Pearson Prentice Hall Professional, explores the reasons behind common yet critical computer glitches, including those that lead to automobile recalls, shut down airlines, result in erroneous credit card charges, create unnecessary health risks, and threaten national security.
Glitch argues that software malfunctions will continue to increase in severity due to three converging factors that affect global businesses’ productivity, commerce and safety: the ubiquity of and increased reliance on technology; massive mergers and acquisitions; and a dearth of skilled IT professionals.
Written by Jeff Papows, a 30-year technology industry executive, for CEOs, CIOs, and IT managers who are responsible for managing, outsourcing or procuring software, Glitch goes beyond the core issues that cause system outages and computer malfunctions, delivering practical advice to proactively avoid these problems.
The book focuses on recent glitches and frail IT systems that have led to:
- Toyota product recalls.
- Cancer patients who suffer radiation poisoning and/or are treated in the wrong areas of their body.
- Convicted Wall Street financial advisor Bernie Madoff’s ability to bilk clients for $65 billion, in part through a rigged computer.
- Bank customers with payroll direct deposit who didn’t get credited, leaving them to scramble to cover automatic withdrawals such as rent, mortgages and other monthly bills.
- A New Hampshire resident who was charged $23 quadrillion dollars for a package of cigarettes.
- Terrorists who went undetected as they crossed borders from Ireland to Great Britain.
- A software upgrade on a single computer at a nuclear power plant that brought down the entire facility to the tune of $1 million a day.
News Facts:
- The estimated costs associated with the Toyota recalls are expected to range from $3 to $5 billion.
- More than 48 percent of radiology product recalls are related to faulty software.
- Over $9 million in healthcare related revenue was lost due to a statewide computer system glitch in Oregon.
Papows provides readers with recommendations for proactively addressing and eliminating potential software glitches before they become part of the software that is used to run businesses and governments. The book is based on Papows’ experience running global technology companies as CEO and president of IBM Lotus, as well as president of Cognos. He is currently president and CEO of WebLayers, an IT governance software provider.
Glitch features insights from executives and industry leaders across healthcare, finance, energy, retail, insurance, academia, and government, and includes exclusive interviews with IT and business executives at major corporations and universities such as IBM, Ford Motor Company, Textron Financial, and the University of Notre Dame, among others.
To see sample content from the book, including the Table of Contents and Chapter 2, please visit: http://ptgmedia.pearsoncmg.com/images/9780132160636/samplepages/0132160633.pdf
Glitch: The Hidden Impact of Faulty Software, authored by Jeff Papows, is published by Prentice Hall Professional, ISBN 0132160633, Copyright 2011 Pearson Education, Inc. For more info, please visit www.informit.com
Suggested retail price: USD $24.99.
Additional Resources:
Twitter: @glitchthebook
About Pearson
The global leader in educational and professional publishing, Pearson is home to such respected brands as Addison-Wesley Professional, Cisco Press, Exam Cram, IBM Press, Prentice Hall Professional, Que, and Sams Publishing, which have as their online publishing arm, InformIT (www.informit.com) - The Trusted Technology Learning Source. In addition, Berkeley-based Peachpit (www.peachpit.com), the publishing partner for Adobe Press, Apple Certified, and others, publishes best-selling books for creative design professionals. Pearson is also co-founder, with O’Reilly Media Inc., of Safari Books Online (http://safari.informit.com), the premier on-demand digital library providing thousands of expert reference materials through a single point of contact, including expert technology, creative and design, business and management resources in video and text formats. Pearson Education is part of Pearson (NYSE: PSO), the international media company. Pearson's other primary businesses include the Financial Times Group and the Penguin Group.
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