SERVICE 800 Awards Eleven Technology Companies for Outstanding Service Performance and Quality

MINNEAPOLIS--(BUSINESS WIRE)--Eleven prominent technology companies received international accolades for exceptional service performance and quality at the Customer Satisfaction Executive Conference, hosted by SERVICE 800, Inc.

“These award winners remain industry leaders in service and support because they display an unwavering dedication to service excellence. Their on-going participation in industry benchmarks is a testament to their commitment to maintain and improve service quality, regardless of market conditions.”

This annual mindshare is a gathering of technology executives from around the world who have a common interest in measuring and benchmarking service performance delivery and elevating industry standards for service. Attendees review and provide feedback on international measurement and benchmark methodologies that have been in place for 14 years in North America, Europe, Asia and Latin America.

Recognized for performing at or above industry-wide benchmark levels for five years or more were IBM, Sharp, Picis, GE Water and Process Technologies, and Ethicon Endo Surgery.

Ten-year awards were given to Aspect Software, Beckman Coulter, Xerox Global Support, Lexmark, and Psion Teklogix.

Finally, CompuCom received the coveted 15-year award.

SERVICE 800’s president Jean Mork Bredeson remarked, “These award winners remain industry leaders in service and support because they display an unwavering dedication to service excellence. Their on-going participation in industry benchmarks is a testament to their commitment to maintain and improve service quality, regardless of market conditions.”

Customer satisfaction measurement and benchmarking are constantly evolving for IT, Medical, and Software technology companies, helping them to stay focused on continually improving service delivery. This holds true for third party service performance as well, which greatly impacts service quality across industries and global regions.

During the forum, technology service executives presented and debated about the challenges and benefits of integrating customer satisfaction measurements. The keynote speaker discussed how social media is impacting service quality. Other topics included: There’s Gold in the Voice Recording; Customer Satisfaction; Who Speaks Loudest: End Users or Decision Makers?; and Case Study: Combining Phone and Web Surveys for Worldwide Programs.

About SERVICE 800

Founded in 1989, SERVICE 800 designs and administers real-time customer satisfaction measurement programs, helping service organizations follow up with customers within hours or days of service events. The company utilizes a distinctive telephone interview process, along with web and other follow-up techniques to measure customer satisfaction. With offices in Minneapolis and London, SERVICE 800 has been measuring customer satisfaction throughout the world for over two decades. For more information, go to www.service800.com.