Home Healthcare Agency Leverages UltiPro® to Manage Dispersed Workforce

WESTON, Fla.--(BUSINESS WIRE)--Ultimate Software (Nasdaq: ULTI), the leading provider of unified, end-to-end human capital management (HCM) SaaS solutions in North America, announced today that Disability Services of the Southwest (DSSW), one of the largest providers of support services to people with disabilities and the elderly in Texas, is benefiting from the UltiPro’s solutions capabilities for HCM business intelligence, performance management, and Web accessibility for its workforce.

“For instance, at the end of the year we had employees on vacation who completed their self-evaluations online from their homes or travels. We love that all of our HR information is centralized, reportable, and available in UltiPro via the Web.”

Founded in 1991, DSSW employs approximately 1,400 people who provide a wide range of services, such as personal attendant services, nursing, and job coaching. Previously, the San Antonio-based company had been using an accounting solution for its payroll processing and was manually handling its human resources and benefits processes. To control costs, improve data integrity, and increase strategic reporting capabilities, DSSW has been leveraging UltiPro since January 2009, after activating UltiPro in only seven weeks.

“With UltiPro, we have one system of record for all employee management processes, so we have complete visibility into our workforce,” said Laurie Lyssy, chief financial officer for DSSW. “Because employees are hired and off-boarded as needed for specific projects, it can be easy for something to slip through the cracks, like continuing to pay benefits to an employee because he or she has not been deactivated somewhere in one of the systems. UltiPro’s streamlined reporting capabilities give me information to quickly find and fix problems like this before they escalate and become costly.”

With a fluctuating workforce, DSSW uses UltiPro to break out total compensation costs by project, job, state, or Equal Employment Opportunity (EEO) classification. Before UltiPro, the reporting tools within the accounting solution that DSSW had been using were not developed with the specific compliance and reporting requirements of human resources. With UltiPro, DSSW now evaluates turnover from year-to-year or month-to-month with real-time information. In addition, with UltiPro’s performance management feature, talent management data across the organization is instantly reportable for HR and company leadership.

Previously, DSSW handled its performance management processes manually. Each year, DSSW’s HR team had to generate an active employee roster for each manager, determine the necessary documents for each of those managers, collect and distribute these documents, and manually input completed data into assorted systems and databases.

“With UltiPro, once I start the process, the system sends an email notification to employees so they can log in and complete their self-evaluation,” said Sandra Rodriguez, HR manager for DSSW. “After associates finish these evaluations, the documents move automatically to the appropriate managers who provide their feedback, and the docs are routed to HR for final approval. The information is then immediately live and reportable in UltiPro. Everything flows much easier, and the process is better for everyone—employees, managers, and HR.”

With approximately 85% of its workforce out of the office, DSSW is using UltiPro’s Web access to provide better service to employees. With UltiPro, access to HR services is available 24-7.

“Because of UltiPro, we don’t need the employee in front of us to provide help,” said Rodriguez. “For instance, at the end of the year we had employees on vacation who completed their self-evaluations online from their homes or travels. We love that all of our HR information is centralized, reportable, and available in UltiPro via the Web.”

“UltiPro delivers human capital analytics that can be sliced and diced in seconds to provide strategic insight quickly—which is especially important for businesses that have a large user population that is on the move,” said Greg Swick, chief sales officer for Ultimate. “We’re glad that DSSW is taking advantage of UltiPro to manage its dispersed workforce effectively.”

About Ultimate

The leading provider of unified, end-to-end human capital management (HCM) SaaS solutions in North America, Ultimate markets its award-winning UltiPro solution as an on-demand service through Software-as-a-Service (SaaS). Based in Weston, FL, Ultimate employs approximately 1,000 professionals who are focused on developing the highest quality products and services. In 2009, Ultimate was awarded first place in the People’s Choice Stevie® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management and was recognized for having the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate has more than 1,900 customers representing diverse industries, including such organizations as Adobe Systems Incorporated, The Container Store, Culligan International, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, and Ruth’s Chris Steak House. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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