ACT Conferencing Rolls out Online Self-Service Tools to Provide Customers with Greater Audio and Web Conferencing Efficiency

LAKEWOOD, Colo.--(BUSINESS WIRE)--ACT Conferencing is enhancing its online management offering with new and upgraded self-service options. ACT customer service professionals remain available to clients 24x7, and additionally, many ACT services are now accessible online to extend greater conferencing efficiency to clients around the globe.

“Customer service remains our number one priority”

As part of its new service offering, ACT now enables clients to order reservationless audio conferencing and web collaboration services online. New customers can visit http://www.actconferencing.com/services/order/order-service.aspx, and select unlimited monthly or per minute subscription plans that best suit their unique conferencing needs. Additionally, all ACT customers now have the option to pay and manage their bills online by registering at http://www.actconferencing.com/customer/account/customer-billing-center.aspx.

In addition to ordering services and paying bills online, ACT now enables customers to manage their services online. For example, Conference Director is a web-based tool that works with ACT Elite Audio Conferencing and allows a host to manage attended calls online. With Conference Director, the host can monitor participants as they join the conference, view participant information, change the order of participants during a question and answer session, and chat online with a co-presenter or the operator to manage time-sensitive conference details. This level of real-time information enables clients to make adjustments as needed, maintain control throughout the discussion, and enhance collaboration between speakers and participants. To view a demo video of Conference Director, go to: http://www.actconferencing.com/services/audio-conference/Conference-Director-Demo.aspx.

ACT also offers this level of real-time control for reservationless ReadyConnect® web and audio calls with Web Conference Control. ReadyConnect hosts can visit www.conferencecontrol.com to view and modify details of their web or audio conference in real-time.

ACT offers ReadyConnect customers the ability to create and manage their reservationless audio accounts securely online with iPortal. Using iPortal ReadyConnect customers can arrange new accounts and customize features for each call by selecting options such as recording, roll-call, self-mute or presentation mode, or they can launch ReadyConnect Web Meeting to share documents, presentations, web pages and applications online in real-time. ReadyConnect customers can also print a “wallet card” with account details, launch Web Conference Control and print a confirmation for themselves or participants with dial-in information. Finally, an account holder may view a list of his/her in-country and toll-free access telephone numbers. ACT provides access in 78 countries.

“Customer service remains our number one priority,” said Mark Kelly, chief operating officer, ACT Conferencing. “These new and enhanced online services are a direct result of ACT collaborating with customers and delivering the services they have requested to do their jobs more efficiently. Because our conferencing services are purposely designed to be easy to access and use, our new and improved self-service options will make it easier for our customers to collaborate when they need to and however they need to, regardless of time of day or their location.”

Also introduced today is ACT’s Time Zone Conversion Tool. ACT makes it easier to schedule meetings, especially global calls with its Time Zone Conversion Tool. Customers can select the location of each participant to quickly and easily determine when work hours coincide. To try ACT’s Time Zone Conversion Tool, visit: http://www.actconferencing.com/meetingplanner/time-zone-converter.aspx.

For more information, watch the video: http://www.actconferencing.com/aboutus/press/conferencing-online-tools.aspx.

About ACT Conferencing

Established in 1989, ACT Conferencing is a global provider of corporate audio conferencing, web conferencing, and video collaboration services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Lakewood, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK. For more information, visit www.actconferencing.com.

Cautionary Statements

Statements made in this news release that are not historical facts, such as those discussing future plans and management’s beliefs, are forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management’s current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6213285&lang=en.