ModusLink expands its e-Business capabilities with ModusLink Rebate

WALTHAM, Mass.--(BUSINESS WIRE)--ModusLink Global Solutions™, Inc. (NASDAQ: MLNK), which designs and executes value chain strategies for the world’s largest technology and consumer goods companies, now offers its clients a superior Web-based customer loyalty solution, ModusLink Rebate, a component of ModusLink’s e-Business Suite of Solutions. ModusLink Rebate includes both online and offline rebate processing to accelerate fulfillment and automate the complete rebate process from validation and financial reconciliation to fulfillment and tracking. Through ModusLink Rebate, clients are able to strengthen relationships with customers, improve process efficiencies and cycle time for payments and increase visibility into claims.

“Updating the old, out-of-date systems allows ModusLink’s clients to increase sales with rebate incentives and build stronger relationships with customers by ensuring its rebates’ convenience, legitimacy and worth.”

Rebates are used by organizations to increase sales and enhance the customer experience. However, many consumers will admit to never actually applying for offered rebates for a variety of reasons, including the onerous mail-in process. And according to Consumer Reports, one in five people who apply for a mail-in rebate never receive it.

“Unlike traditional ‘mail-in only’ programs, which typically have lengthy processing times or remain unclaimed by jaded customers, ModusLink Rebate expedites fulfillment and automates the complete redemption process in as little as four days,” said Christie Eykelkamp, vice president, global e-Business Solutions for ModusLink. “Updating the old, out-of-date systems allows ModusLink’s clients to increase sales with rebate incentives and build stronger relationships with customers by ensuring its rebates’ convenience, legitimacy and worth.”

ModusLink Rebate offers:

A Premium Rebate Redemption website — Development of a multilingual, feature-rich website to validate, process and track claims.
Integrated Business Processes — Complete customer support throughout the rebate process, including contact center and self-service options. Solution includes financial management services.
Integrated Supply Chain Processes — Integration into ERP/POS systems and existing multichannel supply chain operations.
Visibility, Reporting and Analysis – Robust reporting and analytic capabilities providing 24/7 visibility into the entire rebate process.

ModusLink Rebate is offered as part of ModusLink’s e-Business Suite of Solutions, which can be leveraged in any industry, by virtually any manufacturer. The e-Business Suite of Solutions combines ModusLink’s many years of vertical market, supply chain and e-Business experience with best-of-breed technologies and standardized processes to help clients manage the complete range of online business-to-business and business-to-consumer supply chain activities. For more information on ModusLink Rebate visit www.moduslink.com/e-business/moduslink_rebate.cfm.

About ModusLink Global Solutions, Inc.

ModusLink Global Solutions, Inc. designs and executes global supply-chain, aftermarket and e-Business solutions — across multiple channels — for the world’s leading technology and consumer brands. More than 25 years of experience developing flexible, scalable and sustainable business process outsourcing and technology solutions across the global value chain enables the Company to solve clients’ cost, time-to-market, customer satisfaction and revenue objectives, by enabling them to react quickly to shifting market dynamics impacting value chain performance and revenues. ModusLink Global Solutions has headquarters in Waltham, Massachusetts and more than 25 facilities in 14 countries – giving it the largest global footprint in the industry. For additional information, visit www.moduslink.com.

ModusLink Global Solutions is a trademark of ModusLink Global Solutions, Inc. All other company names and products are trademarks or registered trademarks of their respective companies.

This release contains forward-looking statements, which address a variety of subjects including, for example, the expected benefits of ModusLink Rebate. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: the Company's success depends on its ability to execute on its business strategy and the continued and increased demand for and market acceptance of its solutions and services, including ModusLink Rebate as well as the e-Business Suite of Solutions; the Company may not be able to expand its operations and capabilities in accordance with its business strategy; the Company may experience difficulties integrating technologies, operations and personnel in accordance with its business strategy; the Company derives a significant portion of its revenue from a small number of customers and the loss of any of those customers would significantly damage its financial condition and results of operations; the Company frequently sells to its supply chain management clients on a purchase order basis rather than pursuant to contracts with minimum purchase requirements, and therefore its sales and the amount of projected revenue that is actually realized are subject to demand variability increased competition and technological changes in the markets in which the Company competes; and risks associated with international operations. For a detailed discussion of cautionary statements that may affect the Company's future results of operations and financial results, please refer to its filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q. Forward-looking statements represent management's current expectations and are inherently uncertain. We do not undertake any obligation to update forward-looking statements made by us.