CUSTOMER WIN: PinkRoccade Local Government Steps Up Proactive IT Management with BMC Software

AMSTERDAM--(BUSINESS WIRE)--PinkRoccade Local Government, the leading IT solution and advisory service provider to public sector agencies in the Netherlands, has chosen BMC Software’s (NASDAQ:BMC) Business Service Management (BSM) platform to automate and more efficiently manage its data center services.

“With a diverse IT environment to monitor and manage for our local government customers, we needed a foundation that would help us improve IT service quality, resource utilization and scalability across the board”

BSM will enable PinkRoccade Local Government to increase customer service levels by shifting from reactive and time-consuming operations to more proactive, predictive and preventative IT management.

“With a diverse IT environment to monitor and manage for our local government customers, we needed a foundation that would help us improve IT service quality, resource utilization and scalability across the board,” said Henri de Joode, director of Infra Services of PinkRoccade Local Government. “But more than just meeting our technical requirements, BMC’s BSM platform supports PinkRoccade Local Government’s unique business value of cost-effective and innovative IT services for our customers in the public sector.”

BMC’s IT automation capabilities will help PinkRoccade Local Government to virtually eliminate events and service outages, slash the time it takes to repair problems, reduce costs by avoiding “rip and replace” measures, minimize risk and improve productivity by eliminating manual steps associated with critical administrative tasks in the data center.

For example, with BMC ProactiveNet Performance Management, PinkRoccade Local Government will be able to optimize application performance by learning and baselining application behaviors, pinpointing probable cause and proactively initiating standardized triage and resolution.

“We can avoid IT problems in the data center before they ever impact our customers’ critical public services or end users,” added de Joode.

For more information on the BMC solutions used by PinkRoccade Local Government, visit the following links:

• BMC Atrium Discovery and Dependency Mapping
• BMC Event and Impact Manager
• BMC ProactiveNet Performance Management
• BMC Recovery Manager for DB2

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Visit www.bmc.com for more information.

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