Office Ally Continues to Break Barriers to Electronic Connectivity for Physicians

VANCOUVER, Wash.--(BUSINESS WIRE)--Office Ally, a true health information network connecting patients, providers and payers, today announced the introduction of key new features and enhancements—including a patient portal that enables e-visits and messaging—designed to break down the cost barriers that physicians face when seeking to electronically connect to patients and providers.

“Office Ally’s goal is to connect physicians and health care providers to their patients and payers for efficiency, lower costs, and improved patient care”

With the latest enhancements, Office Ally becomes the only company in the marketplace that brings providers and payers a comprehensive array of free to low-cost electronic connectivity services.

“Office Ally’s goal is to connect physicians and health care providers to their patients and payers for efficiency, lower costs, and improved patient care,” said Brian O’Neill, president. “Our technology is already providing real solutions to providers and payers and removing the cost barriers that have, until now, prevented physicians from adopting this connectivity. Our newest enhancements benefit patients as well as physicians and payers, moving us closer to realizing the vast potential to better health care at a national level, through electronic connectivity.”

Office Ally offers a simple-to-use web-based integrated system that connects patients, providers, and payers with a range of services. Its products include:

EHR 24/7—a complete and easily customizable electronic health record (EHR) system
Practice Mate—a free web-based practice management system
Office Ally Clearinghouse—http://www.officeally.com—a free electronic submission and turnkey claims processing service

The cornerstone of the new enhancements is a user-friendly portal, Patient Ally, which enables electronic office visits (e-visits), messaging between patients and providers, easier creation of electronic health records (EHR), appointment reminders, prescription refills, HEDIS and HCC report cards for providers and well care report cards for patients.

Patient Ally is a personal health record tool that interfaces with Office Ally’s Practice Management System, Practice Mate, and its EHR system, EHR 24/7. Patient Ally allows patients to fill out pre-enrollment paperwork online before their visit, providing even greater convenience for patients and improved efficiencies for office staff. Patients can use the messaging feature to send important information to physicians such as immunization records or test results, all while creating their own personal health record. With the e-visits feature, established patients can communicate with their physicians about routine illnesses online. Patients enter the Patient Ally portal and provide details about their symptoms and answer some basic questions. The proprietary, clinically-based software will then make recommendations to the provider (e.g., sounds like an infection that can be cured with an antibiotic). The physician can take the software’s suggestion, or make their own recommendation (e.g., call in a prescription or ask the patient to come in).

In addition to improving efficiencies and cost savings for physicians and offering greater convenience for patients, the tools in Patient Ally make the use and creation of EHRs easy and convenient for physicians. Patient Ally connects to Office Ally’s EHR system, EHR 24/7, as well as competing systems. Physicians that do not yet have an EHR can use Patient Ally to create an EHR “lite” and migrate to a full system when ready. While many practice management vendors charge thousands of dollars for this service, Office Ally offers Patient Ally, including its ability to enable EHR, free of charge to physicians.

Additional enhancements to Office Ally include:

Auto-Adjudication. Office Ally’s auto-adjudication helps physicians to determine patient eligibility and copays at the time of the office visit. Because physicians can collect payments up-front—before the patient leaves the office—they don’t have to wait for payments from the insurer or patient. The feature also helps to minimize wasted administrative time due to communication with patients and payers on billing. The software can also set up an automatic payment plan for patients, complete with electronic checks or credit cards.

Reminder Mate. Reminding patients of appointments has long been a time-consuming and frustrating task for physicians. The average practice can lose up to $144,000 a year in revenue due to missed patient appointments.¹ Administrative costs to make reminder calls are also substantial. Office Ally’s new Reminder Mate system is a proprietary automated tool that calls patients the day before to remind them of appointments, eliminating the need to have staff perform this function and reducing or eliminating “no shows.” A provider’s staff member will spend up to two hours a day calling patients to remind them of their appointment. Two hours worth of wages would cover the cost of Reminder Mate for the month.

Electronic Attachments. While electronic attachment options have been available for a few years, most physicians don’t have the capability to send claims back-up information electronically. However, a growing number of large insurers are now requiring physicians to submit paperless claims back-up. The benefit to physicians is that by submitting electronically, the claims process can begin immediately, thus ensuring prompt payment and less wasted administrative time with payers. Office Ally offers this feature at no charge to its customers.

About Office Ally:

Office Ally is a national full service medical claims clearinghouse and electronic connectivity company based in Vancouver, Washington. The company offers effective free or low-cost IT services that help to lower health care costs and provide more efficiencies for physicians, payors, and patients, including medical claims filing, practice management, electronic medical records, and personal health records systems. For more information, visit www.officeally.com or call (866) 575-4120.

¹ http://www.physicianspractice.com/index/fuseaction/newsletterArticles.view/articleID/99.htm