New Green Banking Study from Javelin Strategy & Research Finds Three Out of Four Consumers Still Clinging to Paper Statements

Researchers Find If U.S. Households Switched to Electronic Statements, 687,000 Tons of Paper Would Be Saved Every Year

SAN FRANCISCO--()--A new report released today by Javelin Strategy & Research (www.javelinstrategy.com) examines green banking issues, including consumer habits, green banking behaviors and recommendations for financial institutions seeking to attract environmentally conscious consumers. Researchers found that although most consumers expressed an interest in adopting green banking behaviors, three out of four consumers still receive paper statements. According to Javelin, if every U.S. household stopped receiving paper bills and statements, 687,000 tons of paper would be saved every year enough to circle the Earth 239 times.

Green banking clearly has a direct, positive effect on the environment, but the benefits go much further, reaching into security and cost, said Jim Van Dyke, president of Javelin Strategy & Research. Banks will save money every time a customer switches to electronic statements and transactions, and consumers significantly reduce their risk of becoming a victim of identity fraud by going paperless and using online banking services everybody wins.

While environmental issues have grown in importance with bank customers, green banking habits have yet to take hold. The report finds that this is largely because consumers are not aware of how they can make a difference and financial institutions have yet to find incentives that compel customers to participate.

Most consumers want to do the right thing, but if the process appears confusing or inconvenient, they simply arent going to bother changing their banking habits, said Mark Schwanhausser, research analyst at Javelin Strategy & Research. In many ways, its up to banks to influence consumers. They must offer tangible, compelling green options and make them as simple as screwing in a CFL bulb.

For consumers seeking to make their banking habits greener, Javelin Strategy & Research offers the following five recommendations:

1. Turn off paper statements. This is the easiest and most widely available way to make an immediate, substantial impact on your carbon footprint and lower your risk of identity fraud.

2. Switch to direct deposit. Cut off the paper trail that goes along with depositing paychecks. Bonus: In most cases, your money is deposited into your account earlier through direct deposit.

3. Start using online banking. Checking your accounts online is not only convenient, but you can also significantly reduce waste by managing and paying bills online. Bonus: Save money on postage and reduce the possibility of identity fraud.

4. Skip the receipt and deposit envelope. Dont take a receipt and instead, check your accounts online later or make a note of it immediately in your checkbook. Recently, many banks have installed ATMs that dont require envelopes for deposits.

5. Try mobile banking. By signing up for mobile banking, youre likely to cut down on trips to the ATM or local branch, which reduces pollution and saves you money on gas.

Javelin researchers believe availability, accessibility and complexity are the central challenges stalling the adoption of green banking behavior. Financial institutions must focus on products and promotions that speak directly to environmentally conscious consumers, including green audit calculators to help consumers compute the environmental impact of their banking behavior, a one-stop paper statement shut-off option for all accounts and green banking marketing campaigns that reward customers for eco-friendly practices.

Key Findings in the Green Banking Report:

  • Three out of four consumers receive paper statements.
  • 34% of consumers said they switched to electronic statements to reduce their impact on the environment.
  • 43% of consumers said they are more likely to do business with companies they perceive to be green.
  • One out of five consumers (22%) said green initiatives cement the bond they have with their bank.
  • 60% of green bankers, or consumers who say environmental impact is extremely important in purchasing and banking decisions, are women.
  • 64% of skeptics, or consumers who say they are very less likely to be more loyal to their bank because of its environmental activities, are men.

The report is mainly based on data collected from a random-sample panel of 2,350 respondents targeting representative proportions of gender, age and income as compared to the overall US online population.

Companies Mentioned in Javelins Green Banking Report

Bank of America, Barclays Bank, Credit Union One of Oklahoma, GE Money, MasterCard, New Resource Bank, Sound Credit Union, Star One Credit Union, Technology Credit Union, Vancouver City Savings Credit Union, VISA, Washington Mutual, Wells Fargo.

About Javelin Strategy & Research

Javelin is the leading independent provider of nationally-representative, quantitative research focused exclusively on financial services topics. Based on the most rigorous statistical methodologies, Javelin conducts in-depth primary research studies to pinpoint dynamic risks and opportunities. Javelin helps its clients achieve their business initiatives through three service offerings, including syndicated research subscriptions, custom research projects and strategic consulting. The companys client list includes some of the largest banks, credit unions and card issuers, as well as significant technology enterprises in financial services industry.

For more information about, The Four Es of Green Banking: Educate, Enable, Make it Easy and Be Earnest, or other Javelin reports, please visit www.javelinstrategy.com/research or call (925) 225-9100 x15.

Contacts

Javelin Strategy & Research
Media Contact Information:
Kathleen McCabe, 925-225-9100 x15
Email: k.mccabe@javelinstrategy.com
or
Secondary Contact Information:
Jennifer Fauteux, 617-275-6516
jfauteux@greenoughcom.com

Contacts

Javelin Strategy & Research
Media Contact Information:
Kathleen McCabe, 925-225-9100 x15
Email: k.mccabe@javelinstrategy.com
or
Secondary Contact Information:
Jennifer Fauteux, 617-275-6516
jfauteux@greenoughcom.com