Procuri Expands On Demand Service Offerings, Appoints Industry Veteran as SVP of Customer Relations

ATLANTA--(BUSINESS WIRE)--

Procuri, the global leader in On Demand Supply Management solutions, has expanded its award-winning support services with the launch of its On Demand Best Practice Center (BPC) and On Demand Category Intelligence and Templates. Procuri also has appointed industry veteran Marie Gunn, new senior vice president of customer operations, to oversee and expand Procuri’s global On Demand Services organization.

“In the SaaS world, long-term success is measured on customer adoption, satisfaction, and retention. Procuri already has the industry's best customer renewal rate. The addition of an experienced “customer czar”

The new service offerings, along with Gunn’s proven experience managing and growing best-in-class customer services operations, reinforces and enhances Procuri’s commitment and capabilities to accelerate customers to self-sufficiency and continued supply management success. These additions complement and enhance Procuri’s existing support services, including its award-winning Professional Services team and its 24-hour technical help desk that offers support in 10 languages.

Procuri Delivers Best Practices, Category Expertise, Services – On Demand

Procuri’s one-of-a-kind Best Practice Center provides customers with cost-effective phone and web-based access to Procuri’s supply management experts and proven best practices. Going beyond Procuri’s Technical Help Desk support, the BPC delivers best-practices and methodologies for a wide range of supply management issues – from spend profiling and analysis to lotting strategies and auction tactics, through survey and contract language development, to supplier registration and performance measurement strategies.

Procuri BPC services are delivered On Demand through remote phone- and web-based call centers, providing cost effective virtual support versus traditional, costly, on-site service engagements. Located in Procuri’s Atlanta headquarters, the BPC is closely synergized with product development and executive leadership.

Procuri holds the industry’s highest customer renewal rate and its support services are dedicated to helping customers become self-sufficient users of its solutions. In this spirit, Procuri introduces a unique Web-based knowledge library of up-to-date supply-market intelligence, category analyses, RFP and negotiation tips, costing surveys, and diagnostic tools for sourcing best-value supply agreements in more than 135 spend categories. Using this intelligence, Procuri has incorporated best-practice sourcing approaches into Category Sourcing Templates designed to operate within the market-leading Procuri TotalSource™ solution.

Procuri BPC, Supply Market Knowledge Center, and Category Sourcing Templates are available to Procuri customers for a low annual subscription.

"Procuri's Best Practice Center has played a key role in supporting Sun’s Worldwide Operations migration to a self service eSourcing support model,” stated Ken Leinweber, Sun Microsystems’ Strategic Sourcing manager.

Procuri Appoints New SVP of Customer Relations

As Procuri’s new senior vice president of Customer Operations, Gunn will lead Procuri’s customer support, professional services and BPC departments. Gunn has 20 years of experience managing dynamic technology organizations within the software and consulting industries. She recently served as senior director of Support and Maintenance for INFOR where she was responsible for customer support and maintenance retention programs for over 3,500 customers throughout the United States and Canada.

“I am very excited to join Procuri’s exemplary leadership team. The company is a known leader in its marketplace and it’s great to be a part of such a fast growing, strong organization,” said Gunn. “I am eager to expand upon the excellent customer relations foundation that Procuri has already established.”

"In the SaaS world, long-term success is measured on customer adoption, satisfaction, and retention. Procuri already has the industry's best customer renewal rate. The addition of an experienced “customer czar” like Marie and the industry changing BPC redoubles our commitment to ensuring our customers achieve and sustain supply and contract management excellence," said Mark Morel, president and CEO for Procuri.

About Procuri Inc.

Procuri leads the On Demand Supply Management industry with more than 350 customers of all sizes, industries, geographies and spend categories. Customers include Eastman Kodak, ITT Industries, KLM Royal Dutch Airlines, The McGraw-Hill Companies, Newell Rubbermaid, Sun Microsystems and Toyota Motor Sales. Procuri’s On Demand solutions for spend analysis, supplier management, strategic sourcing, contract management and compliance are comprehensive, cost effective and instantly available. For more information, call 1-877-360-1600 or visit www.procuri.com.

Procuri, Procuri TotalAnalytics, Procuri TotalSource, Procuri TotalContracts, Procuri TotalSupplier, Procuri TotalIntegration, Procuri TotalView and Procuri Empower are trademarks of Procuri, Inc. All other company and product names may be trademarks of their respective owners. The information contained herein is subject to change without notice. Copyright^© 2006 Procuri, Inc. All rights reserved.