|Leading Technology Research Firm Evaluates CompuCom on Completeness of Vision and Ability to Execute|
CompuCom Systems, Inc., a leading IT managed services provider that helps organizations maximize resources and achieve continuous improvement, today announced that it is positioned in the "leaders" quadrants of the Gartner analyst reports, "Magic Quadrant for North American Desktop Outsourcing Services, 2005" and "Magic Quadrant for North American Help Desk Outsourcing Services, 2005." Authored by Richard Matlus and William Maurer, the two reports position external service providers (ESPs) based on their ability to execute and their completeness of vision. CompuCom, a Platinum Equity company, is a vendor-independent, IT services, hardware and software provider that employs a holistic strategy to help its clients simplify complexity, maximize resource utilization, achieve continuous improvement and drive excellence.
According to Gartner, Inc., "leaders" are vendors that are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market. The Gartner reports illustrate that the help desk outsourcing market continues to expand, and ESP capabilities continue to mature. More ESPs are providing a greater range of remote diagnostic tools and self-help services. During their time in the market, many ESPs have gained experience and knowledge, leading to better methodologies, processes and services(2).(a)
By implementing smart tools and technologies in conjunction with strong processes and quality personnel, CompuCom's help desk approach is key to driving maximum value from the organization's IT infrastructure while dramatically increasing service quality. Continually enhancing tools within its offering for managing the service delivery process, CompuCom has focused on integrating problem management, e-support and enterprise reporting and analytics technologies over the past year.
"We believe the leaders quadrant positioning in Gartner's help desk and desktop outsourcing services Magic Quadrant reports confirms our commitment to integrating information technology while delivering value, embracing self-help tools, utilizing Information Technology Infrastructure Library (ITIL) practices and providing quality service to clients with innovative solutions," said John McKenna, Chief Strategy Officer at CompuCom. "As an established IT outsourcing and services veteran within a mature market, we continue to seek opportunities in which we can accelerate growth in managed services via our Integrated Infrastructure Management(TM) (IIM) model. Our strategic approach to integrating outsourcing and services has been embraced by clients and validated by industry influencers throughout our heritage and recently underscored by more than 15 percent growth in IT outsourcing services in 2005," added McKenna.
To qualify for Gartner's desktop outsourcing report, participating ESPs needed at least $45 million in annual desktop service revenue. To qualify for the help desk outsourcing report, a minimum of $15 million in annual help desk service revenue was required. Gartner determines the positioning of the service providers within the Magic Quadrant based on formal presentations by participating vendors, 10 North American client references and analyst knowledge of the market and enterprise wants and needs.
About Gartner, Inc.'s Magic Quadrants
(a) The Magic Quadrants are copyrighted January 30, 2006, and February 3, 2006, by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant and does not advise technology users to select only those vendors placed in the "Leaders" quadrant.
The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About CompuCom Systems, Inc.
CompuCom Systems is a leading IT managed services provider. As a vendor-independent, single-source supplier, CompuCom offers IT outsourcing, application development, systems integration and consulting, as well as the procurement and management of hardware and software. Experts throughout our company hold a combined total of more than 33,000 industry certifications, and CompuCom employs more than 6,000 highly skilled associates. Together with our Canadian subsidiary, CCSI Technology Solutions Corp., CompuCom offers extensive technology and industry-specific expertise to help clients across North America move to the high-value, integrated infrastructures that help them achieve their business goals. CompuCom is a Platinum Equity company and was founded in 1987. For more information, visit www.CompuCom.com.
(1) Gartner Research "Magic Quadrant for North American Desktop Outsourcing Services, 2005" by R. Matlus and W. Maurer. February 3, 2006. (2) Gartner Research "Magic Quadrant for North American Help Desk Outsourcing Services, 2005" by R. Matlus and W. Maurer. January 30, 2006.