BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, announced it will be participating in the invitation-only Oracle Energy and Water Customer Edge Conference (Oracle Customer Edge) in San Diego on March 12-14, 2023. The company is one of only six invited to participate in the event’s Innovation Showcase, a unique forum bringing together some of the most forward-thinking technology companies to share their platforms which are shaping the future of energy and water.
InvoiceCloud has helped thousands of utilities improve the customer experience while driving digital engagement. As just one example, the increased engagement that the City of Escondido experienced after signing on with InvoiceCloud led to a reduction in manual processes, an increase in self-service payment adoption, and a reduction in payment-related phone calls. Through a real-time integration with Oracle Energy and Water customer service and billing technologies, InvoiceCloud provides seamless project delivery and remains in lockstep with future updates.
After implementing InvoiceCloud’s payment solution and integrating with the city’s Oracle Utilities Customer Care and Billing system in 2018, the City of Escondido immediately began to see results, including a 69% decrease in payment-related customer service calls and $23k in print and mail savings within their first nine months after going live with InvoiceCloud. Overall, since going live with InvoiceCloud in 2018, the City of Escondido has attained a self-service electronic payment adoption rate of 62%, meaning 62% of the city’s customers are now making their payments electronically through InvoiceCloud.
“It’s great to see Oracle collaborators such as InvoiceCloud achieve such results for our joint customers. With Oracle Energy and Water solutions and InvoiceCloud, customers are receiving new digital engagement efficiencies and increased customer satisfaction through the billing and payment moments,” explained Matt Gleeson, Vice President, Oracle Energy and Water. “It will be exciting for utility customers to see InvoiceCloud’s CX-first approach working with Oracle Energy and Water solutions at this year’s Edge Conference.”
Following the Oracle Customer Edge conference, InvoiceCloud is expected to join the Oracle Industry Lab as a technology collaborator. A 30,000-square-foot facility located outside Chicago, the Oracle Industry Lab provides partners and customers with an immersive, holistic sandbox to create technology within a laboratory setting and show utilities the art of the possible. Participants can simulate real-world use cases and model grid impacts using deployable technologies, enabling proof-of-concept trials that can be run quickly and safely in a lab environment.
If you are interested in connecting with InvoiceCloud at Oracle Customer Edge 2023 please fill out this form.
InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. Our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify its customers’ engagement with their clients by driving digital adoption and self-service. As of December 31, 2022, EngageSmart serves approximately 99,300 customers in the SMB Solutions segment and approximately 3,300 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare, and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.
Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended September 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.
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