KPI Metrics and ITSM Policy - Gold Edition, 2022: Key Performance Indicators, Productivity, and Metrics - ResearchAndMarkets.com

DUBLIN--()--The "KPI Metrics and ITSM Policy - Gold Edition, 2022" report has been added to ResearchAndMarkets.com's offering.

Key Performance Indicators (KPI) Metrics Service Management - Gold Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF)
  • IT Service Management Policy Template (Word)
  • Service Level Agreement Policy Template (Word/PDF)
  • KPI, Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 22 full job descriptions in WORD and PDF formats. They are: Chief Data Officer, Chief Experience Officer, VP Administration, VP Strategy and Architecture, Digital Brand Manager, Director IT Management and Control, Manager Contracts and Pricing, Manager Controller, Manager KPI Metrics, Manager Metrics, Manager Outsourcing, Manager Service Level Reporting, Manager Social Networking, Manager Vendor Management, Key Performance Indicator Analyst, Metrics Measurement Analyst, Quality Measurement Analyst, SEO Specialist, System Administrator Linux, System Administrator Unix, System Administrator Windows, and Wi-Fi Network Administrator.

Metrics are the key to productivity improvements. When the correct factors are measured - behavior is modified and encouraged resulting in improved productivity and operating performance. When the wrong things are measured there can, and offend are unintended negative consequences. Productivity can be degraded as the wrong behaviors are encouraged. For this reason, it is critical for KPI to be driven by operational and strategic objectives. Included in the KPI Metrics HandiGuide are proven KPI metrics which dozens of "World Class" enterprises have found create environments that are driven to succeed.

Key Performance Indicator (KPI), Metrics, Quality, and Cost Control

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

The quality of IT systems and applications is driven by what is measured, the quality control, including version control, that is utilized as the standards of the enterprise. With that Janco with its clients has created infrastructure tools, which when implemented, assist CIOs and IT organizations to become world class providers of services to their enterprises and customers.

  • KPI Metrics for the Internet, IT, and Service Management
  • Business and IT Impact Questionnaire (Risk Assessment)
  • Cost Control and Metrics Bundle
  • ITIL Template
  • Quality Assurance and Control Bundle
  • Service Level Agreement Template with sample metrics
  • Threat and Vulnerability Assessment Tool

The HandiGuide provides detail examples and suggested metrics. Historically KPI metrics have also been called Critical Success Factors (CSF) and are the operational benchmark that enterprises of all sizes are using today.

Key Topics Covered:

  • KPI Metrics HandiGuide
  • Introduction
  • Book Structure
    • Organizational Responsibilities
    • Internet, Wireless, Electronic Communication, and LANs
    • KPI Metrics Design
    • KPI Metrics
    • KPI Metrics Implementation
    • Data Capture
    • KPI Metrics System
    • Sample Reports
  • Organizational Responsibilities
    • Base Assumptions and Objectives
    • Management Process
    • Executive Management
    • General Operations Management
    • Individual Managers and Staff Members
    • Responsibilities
    • Manager, Internet, and IT Resource Group
    • Manager, Enterprise Operational Group
    • Steering Committee
    • Manager, KPI Metrics
    • Enterprise Managers (Groups, Departments and Divisions)
    • Enterprise Staff Members
    • Asset Owners
    • Support Managers
    • Users
    • Help Desk
    • Outside IT Services (Outsourcers)
    • Outsourcing KPI Metrics
    • Best practices for outsourcing KPI metrics
    • Basic outsourcing metrics
    • Responsibilities When Using IT Services
    • Outside IT Services - Basic Policies
  • Internet, Wireless (Wi-Fi), Electronic Communication, and LANs
    • Electronic Communication Usage Guidelines
    • Internet
    • Internet Characteristics
    • Security Concerns
    • Firewalls
    • Screening Router
    • Dual-Homed Gateway
    • Screening Router and Bastion Host
    • Encryption
  • Policy and Procedures
  • KPI Metrics Process
    • KPI Metrics Design
    • Reporting Audiences
    • Report Groupings
    • Financial
    • Staffing
    • Internet - Infrastructure
    • Competitive/Comparative
    • Productivity
    • System Development
    • IT Infrastructure
    • Quality Assurance
    • Help Desk
    • Computer Operations
    • Communications
    • Other - Technology
    • Enterprise/Industry Specific
  • KPI Metrics
    • Report Categories
    • Graphic Data Presentation
    • Data Presentation Rules
    • KPI Metrics - IT
    • Financial
    • Staffing
    • Internet - Electronic Infrastructure
    • Competitive/Comparative
    • Productivity
    • System Development
    • IT Infrastructure
    • Quality Assurance
    • Help/Service Desk
    • Computer Operations
    • Communications
    • Other - Technology
    • Enterprise/Industry Specific
  • KPI Metrics Implementation
    • Metrics Management Loop
    • Internet and IT Report Package
    • SLA Report Package
  • Data Capture
    • User Vision of Performance
    • Monitors
  • KPI Metrics System
    • Overview
    • Select KPI Metrics
    • Capture and Record Data for Current Period
    • View Documents
    • Print Reports
    • System Modifications
    • Technical Naming Conventions
  • Sample Reports
  • KPI Metrics for Internet, Customers and Social Networks
    • Internet and Social Networks KPIs
    • KPIs & Metrics for Customers
    • Customer Satisfaction KPIs
  • Attached Job Descriptions
    • Chief Digital Officer
    • Chief Experience Officer
    • Digital Brand Manager
    • Manager Metrics
    • Manager KPI Metrics
    • Manager Service Level Reporting
    • Key Performance Indicator Analyst
    • SEO Specialist
  • Version History¬†

For more information about this report visit https://www.researchandmarkets.com/r/7h47p9

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Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900