Verizon and PCI Pal Release Joint White Paper With Servadus Addressing Contact Center Best Practices in the Wake of PCI DSS 4.0 Rollout

New white paper explores potential contact center challenges to adopt updated security standards

CHARLOTTE, N.C.--()--PCI Pal® (LON: PCIP), the global provider of secure payment solutions, today releases a comprehensive white paper, Keep Calm and Simplify - Contact center best practices in the era of PCI DSS 4.0, with Servadus, and Verizon Business Group, Professional Services (NYSE, Nasdaq: VZ) mapping the contact center landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. The white paper also looks at best practices and emerging technologies that will shape the payment security industry.

In 2018, PCI Pal and Verizon published their first joint piece, Keep Calm and Descope, looking at the benefits of descoping organizational infrastructure to minimize the requirements of PCI DSS. While the message within the original white paper still stands today, the impacts of a global pandemic, the ever-changing threat landscape, and the significant update to the standards themselves have prompted this further collaboration.

According to the white paper, the key challenges faced by contact centers heavily revolve around increased call traffic combined with the introduction of remote work during the pandemic, the rise in digital fraud and the tight labor market. In addition to the significant amends to the standards, the introduction of PCI DSS 4.0 significantly raises the payments security bar for all organizations accepting credit card payments.

“PCI DSS 4.0 is a much more robust set of standards compared to those we have seen in the past,” said Geoff Forsyth, CISO at PCI Pal. “This industry is constantly adapting to new challenges and increased threat levels which is why there is a need for solutions that do the same. It’s been a pleasure working with our partner Verizon once again on a joint piece to explore the ever-evolving needs of the industry and what is necessary to keep consumers’ data and information secure.”

“These new standards coupled with dependable solutions, like the ones PCI Pal offers, will keep security tight without negatively impacting the customer experience,” said Ciske van Oosten, Head of Global Business Intelligence at Verizon.

To access the full white paper, visit PCI Pal.

For more information regarding PCI Pal, visit or follow PCI Pal on Twitter and LinkedIn.

About PCI Pal

PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.

Using patented technology, its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact center.

PCI Pal is integrated to, and resold by, some of the worlds' leading business communications vendors, as well as major payment service providers.

PCI Pal products can be used by any size organization globally, and it is proud to work with some of the largest and most respected brands in the world.

For more information visit or follow the team on LinkedIn:


Jessica Robinson


Jessica Robinson